Manager, Lodge

**WHY JOIN THE CANADIAN CANCER SOCIETY (CCS)?**

The Canadian Cancer Society works tirelessly to save and improve lives. We fund the brightest minds in cancer research. We provide a compassionate support system for all those affected by cancer, across Canada and for all types of cancer. As the voice for people who care about cancer, we work with governments to shape a healthier society. No other organization does all that we do to make lives better today and transform the future of cancer forever.

Help us make a difference. Call 1-888-939-3333 or visit cancer.ca today.

**COME AS YOU ARE**

**JOB OVERVIEW**

The Canadian Cancer Society Lodge provides a non-medical “home away from home” for people with cancer and their caregivers who need to travel to Kelowna, BC for out-patient treatment and consultation:
This is a great opportunity for a hospitality professional to lead a team of mission driven employees and volunteers who are committed to providing a safe, inclusive and supportive environment for people with cancer and their caregivers. The Manager, Lodge is responsible for all aspects of lodge management, including client experience, team leadership and engagement and financial management and building operations. The Lodge Manager is also responsible for establishing stakeholder engagement and building key partnerships externally.

**WHAT YOU’LL BE DOING**:
**Accountable for providing leadership and support to Lodge staff and volunteers**
- Engages and motivates a committed group of staff and volunteers
- Develops and fosters a strong team environment
- Develops and delivers training and on-going education to staff and volunteers
- Provides mentorship, coaching and motivation to staff through the performance management process which includes annual goal setting, performance evaluations and continuous feedback. Conducts regular 1:1 meetings and staff team meetings.
- Identifies staffing needs and collaborates with Human Resources in the hiring of lodge staff.
- Responsible for creating and monitoring schedules for a 24-hour facility. Ensure the shift schedule design for staff is fair, feasible and sustainable. Establishes contingency plans to mitigate staffing challenges.
- In consultation with volunteer engagement team, the Manager, Lodge is responsible for implementing volunteer management framework.
- Implements change management principles when required in engaging workforce and/or implementing transformational projects
- Engages regularly with contract staff to ensure efficient service delivery. Monitors, evaluates and offers feedback regarding services provided by contract staff.
- Actively contribute to our culture of justice, belonging, equity, diversity, and inclusion by ensuring that all staff feel represented and heard regardless of their gender, age, religion, ethnicity, and nationality or race.

**Accountable for a safe and supportive environment for people with cancer and their caregivers while they undergo treatment.**
- Responsible for client experience - from check in to departure and beyond as they transition back to their communities.
- Contributes to national risk management measures, health and safety standards and adapts for local environment.
- Responds promptly to concerns of lodge clients, mediating a satisfactory response to concerns and implements action plans to avoid reoccurrence of similar issues.
- Makes appropriate referrals to related support programs.
- Responsible for managing wig and breast prosthesis and other support services at the lodge.
- Identifies and plans wellness and peer-based activities for clients to improve their quality of life.

**Accountable for the effective management, administration and day-to-day operation of Lodge.**
- Participates in the departments integrated planning process and operationalizes key priorities for the lodge setting.
- Develops and manages the Lodge budget. Oversees all expenditures within budgetary guidelines
- Accountable for data quality and data management, including privacy and consents, to ensure accurate reporting on lodge occupancy, finances and operations.
- In partnership with other departments, establishes and maintains business continuity plans
- Works to improve reporting, and operational efficiencies
- Ensures housekeeping and kitchen services meet current health and safety standards and that food services are consistent with CCS Healthy Eating Initiatives
- Responsible for facility (building) operations in coordination with Facilities Manager. Ensures the preventative maintenance plans are executed efficiently.
- Conducts site audits with relevant stakeholders
- Responsible for procurement of services and material inventory necessary for building operations and resident care as per CCS purchasing policy and in consultation with Manager, Facilities.
- Develops and implements risk management policies including disaster planning, pandemic plans etc., and ensures that all Lodge workforce are regularly practiced i