Assistant Retail Store Manager

4 weeks ago

Newmarket, Canada Kawartha Dairy Full time

**What You’ll Love About Us**:

- Competitive hourly wage $20.59/hr
- Annual performance bonus
- Company paid health, vision & dental benefits
- Sick pay
- Employee Assistance Program
- RRSP/DPSP matching
- Uniforms provided
- Opportunities for training & advancement
- 100% Canadian-family owned company with a culture of super-friendly staff and above-and-beyond customer service
- **Perks, Perks, Perks **Discount on products sold in our retail stores, free daily dairy beverages (we do make awesome milk) provided in all our company fridges and an active social committee. And the best thing about working at Kawartha Dairy - **you get FREE ICE CREAM**

**What You’ll Do**:

- Seamlessly carry on business acting in the capacity of Store Manager during times when the manager is on an extended absence
- Ensure that your team delivers the outstanding Kawartha Dairy experience, while providing the highest level of customer service ensuring that Pride systems and routines are incorporated into the day-to-day operation of the store
- A large portion of the shift will be to scoop ice cream, make milkshakes and assist our customers with their purchases
- Lead by example through educating customers about our products and assisting your crew in their daily tasks as required
- Deliver feedback and coaching on a regular basis to team members, and promote a positive and fun team atmosphere.
- Respond to customer complaints, taking prompt and appropriate action to resolve problem and ensure customer satisfaction is maintained
- Meet sales targets and achieve profitability by controlling costs (labour, supplies, inventory etc.).
- Oversee day-to-day operations, and delegate effectively to meet daily deadlines
- Closely collaborate with the Store Manager to develop store specific strategies and to implement them
- Assist the store manager to maintain and improve the procedures and personnel practices utilized to maintain store inventory
- Follow procedures to maintain appropriate inventory levels
- Follow procedures to maintain the practice of inventory rotation
- Follow procedures for the purpose of inventory control
- Analyze result of inventory variances and improve
- Assist the store manager to establish and maintain work schedules to allow for variances in customer ordering
- Hire, schedule and train all staff in exceptional customer service
- Develop and supervise staff to achieve high levels of performance and customer service
- Develop and maintain a positive productive team working environment
- Supervise staff in the proper practices utilized in the proper preparation and handling of products
- Administer required documentation in administration of payroll
- Assist the store manager to maintain communications with staff and customers
- Ensure customer satisfaction is carried out and resolve customer concerns and/or escalate to the next level of authority as appropriate
- Ensure that front of house offerings are prepared with the highest caliber of presentation
- Provide for monitoring and reporting of personnel practices
- Conduct performance reviews with all personnel
- Maintain safe and sanitary conditions for staff and customers
- Retain a thorough knowledge of company policies and procedures
- Assist the store manager to provide for information and recording of documentation
- Maintain accurate and timely inventory control and ordering systems
- Follow and closely monitor proper procedures and policies to maintain effective cash management
- Ensure cash deposits to bank on a daily basis
- Assist the store manager to maintain required schedules and procedures for inspection and monitoring of store equipment, store building, processes and procedures
- Follow inspection schedules for equipment and building
- Provide for inspection and monitoring of processes and procedures

**What You Need to Get the Job Done**:

- 2-3 years’ experience in a team lead role in retail/sales, restaurant business, or customer service
- A wonderful smile and great attitude working with a team
- Are positive, friendly and social with customers and team members
- Are mature and reliable with strong communication skills and work ethic
- Have a flexible schedule and be able to work evenings, weekend shifts as well as federal and civic holidays to ensure effective oversight of all segments of the business and communication with staff
- You are an excellent coach, mentor, teacher, and communicator who cherishes the experience of managing and working with some amazing people.
- Has the ability to adapt and lead others in a constantly changing, high paced, but super fun environment
- This is a dynamic role that requires multi-tasking with the ability to work independently
- Physical ability to work long hours standing/walking and bending at the waist. Tasks that involve grasping using repetitive hand action and reaching above should height to perform some duties. Ability to lift and/or move objects weighting at least 11.3 kg (25 lbs)

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