Customer Service Representative

3 weeks ago

Port Alberni, Canada BMO Financial Group Full time

3550 Johnston Road, Unit 130 Port Alberni British Columbia,V9Y 7W8

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.** Qualifications**:

- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

  • Customer Service Representative

    3 weeks ago

    Port Alberni, Canada Alberni Toyota Full time

    You will be Alberni Toyota’s online and phone representative handling a variety of contact points with our customers including but not limited to: - Service customers for booking appointments and follow-up. - Sales customers that need to be informed on their current vehicle This is a great opportunity for you if; - Are confident and have professional...

  • Customer Service Representative

    3 days ago

    Port Alberni, Canada BMO Financial Group Full time

    7585 Pacific Rim Hwy Port Alberni British Columbia,V9Y 8Y5 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience...

  • Customer Service Representative

    4 days ago

    Port Alberni, Canada BMO Financial Group Full time

    3550 Johnston Road, Unit 130 Port Alberni British Columbia,V9Y 7W8 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer...

  • Customer Service/admin Representative

    2 months ago

    Port Alberni, Canada Enex Fuels Ltd Full time

    **URGENTLY HIRING** **Experienced Customer Service/**Admin Representative** Needed** **Full Benefits** **Full-time, Permanent** **Who We Are**: Enex Fuels Ltd. is one of Vancouver Island’s leading fuel and lubricant suppliers for over 40 years. We are the exclusive wholesale branded distributor of **Esso Fuels** and **Mobil Lubricants**, both...

  • Customer Service/admin Representative

    4 days ago

    Port Alberni, Canada Enex Fuels Ltd Full time

    **URGENTLY HIRING** **Experienced Customer Service/**Admin Representative** Needed** **Full Benefits** **Full-time, Permanent** **Who We Are**: Enex Fuels Ltd. is one of Vancouver Island’s leading fuel and lubricant suppliers for over 40 years. We are the exclusive wholesale branded distributor of **Esso Fuels** and **Mobil Lubricants**, both...

  • Customer Service Representative

    3 weeks ago

    Port Alberni, Canada BMO Financial Group Full time

    7585 Pacific Rim Hwy Port Alberni British Columbia,V9Y 7L7 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience...

  • Customer Service Representative

    4 weeks ago

    Port Alberni, Canada Budget Car & Truck Rental Full time

    **Quality Long Term Position Available** **This full time position offers**: - A competitive salary with an excellent incentive program. - Stability and flexibility with a BC owned company that has been successful in business for over 50 years. - A comprehensive benefits program including extended health, dental, and life insurance. - A fast-paced,...

  • Casual Customer Service Representative

    2 weeks ago

    Port Alberni, Canada Scotiabank Full time

    Requisition ID: 169999 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...

  • Contract Customer Service Representative

    2 weeks ago

    Port Alberni, Canada Scotiabank Full time

    Requisition ID: 169669 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...

  • Casual Customer Service Representative

    2 weeks ago

    Port Alberni, Canada Scotiabank Full time

    Requisition ID: 171180 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...

  • Cashier/customer Service

    2 weeks ago

    Port Alberni, Canada Lordco Parts Ltd. Full time

    **Position: Cashier/Customer Service Representative (weekends/closing shifts)** **Location: Port Alberni, BC** - Do you love interacting with people? Do you value providing customer service with a smile? Join our Port Alberni, BC, team and let work, work for you._ Lordco Auto Parts is Canada’s largest independently-owned automotive parts retailer, with...

  • Cashier/customer Service

    1 week ago

    Port Alberni, Canada Lordco Parts Ltd. Full time

    **Position: Cashier/Customer Service Representative (weekends/closing shifts)** **Location: Port Alberni, BC** - Do you love interacting with people? Do you value providing customer service with a smile? Join our Port Alberni, BC, team and let work, work for you._ Lordco Auto Parts is Canada’s largest independently-owned automotive parts retailer, with...

  • Cashier/customer Service

    2 weeks ago

    Port Alberni, Canada Lordco Parts Ltd. Full time

    **Position: Cashier/Customer Service Representative (PT-Weekends)** **Location: Port Alberni, BC** - Are you looking for a part-time, entry-level job close to home? Do you love interacting with people? Do you value providing customer service with a smile? Join our Port Alberni, BC, team and let work, work for you._ Lordco Auto Parts is Canada’s largest...

  • Customer Service Representative

    1 week ago

    Port Moody, Canada U-Haul Full time

    **Location**: 2500 Barnet Hwy, Port Moody, British Columbia V3H1W3 Canada START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you will work as part of a...

  • Customer Service Representative

    2 weeks ago

    Port Moody, Canada U-Haul Full time

    **Location**: 2500 Barnet Hwy, Port Moody, British Columbia V3H1W3 Canada START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you will work as part of a...

  • Casual Customer Service Representative

    2 weeks ago

    Port Alberni, Canada Scotiabank Full time

    Requisition ID: 169999 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...

  • Customer Service Representative

    2 weeks ago

    Port Coquitlam, Canada National Seating & Mobility Full time

    **About NSM** National Seating & Mobility is Canada’s fastest-growing rehab equipment supplier, and we help improve our clients' lives by providing medical equipment solutions for seating and mobility. At NSM, we seek mission-driven team members that can exemplify our HEARTS values: Honour, Excellence, Accountability, Respect, Teamwork and Service....

  • Customer Service Representative

    1 week ago

    Port Colborne, Canada Boggio Family of Pharmacies Full time

    **Job description** Boggio Family of Pharmacies is looking for a Full-Time Customer Service Representative to join our team in Port Colborne. The Customer Service Representative works in the front shop and provides excellent service to all of our patients and customers. Come join a dynamic team and start your career with us today! **Duties &...

  • Customer Service Representative

    4 weeks ago

    Port Hope, Canada People Corporation Full time

    Job Description We are seeking a Customer Service Representative to join our BPA team in Wilson. The Customer Service representative provides accurate policy benefit information on the phone, face to face and by via email to members, covered under the L.I.U.N.A. Local 183Canadian Construction Workers Union (CCWU) Member’s Benefit Trust Fund. He or...

  • Customer Service Representative

    2 weeks ago

    Port Hope, Canada People Corporation Full time

    Job Description We are seeking a Customer Service Representative to join our BPA team in Wilson. The Customer Service representative provides accurate policy benefit information on the phone, face to face and by via email to members, covered under the L.I.U.N.A. Local 183Canadian Construction Workers Union (CCWU) Member’s Benefit Trust Fund. He or...