Concierge

3 weeks ago

Toronto, Canada Holt Renfrew Full time

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

Concierge

The Concierge provides superb customer service to all Holt Renfrew clients within an environment that meets the highest standards.

Specific responsibilities include (but are not limited to) the following:

- Provide a consistently excellent level of customer service to all clients by acting as their ambassador.
- Maintain expert knowledge of store and where product is located.
- Resolve standard customer service issues within policy.
- Respond to internal and external client inquiries and/or complaints within 24 hours.
- Process gift cards for all internal and external clients.
- Support client services department as required.
- Provide support to sales floor by being POS super users.
- Develop and maintain effective relationships within concierge community in order to provide our clients with the ultimate service experience.
- Develop and maintain effective relationships with concierge vendors (florists, ticket brokers, car rentals, restaurants, etc.).
- Maintain expert knowledge of "The Best" of local community and city.
- Attend concierge events and information sessions.
- Assist with and participate in all store events - creation of lists, collecting of tickets, RSVPs, etc.
- Ensure text on plasma screens is up-to-date and relevant.
- Respond to all event related inquiries in a timely manner.
- High school diploma
- Previous experience in customer service environment
- Good working knowledge of computer software (Word, Excel, Outlook, etc.)

The measures of success:

- Monthly One-on-one
- Random audits
- Regular update training
- New services being offered
- Event walk throughs
- Random checks

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