Front of House Supervisor

7 months ago

Squamish, Canada Sea to Sky Gondola Limited Partnership Full time

**Full-time, Seasonal**
**Hours Per Week**:30 - 40 (weather and guest dependent)
**Start Date: ASAP**
**Wage**:$21.00/hour + gratuities

At the Sea to Sky Gondola, we make it easy for people to connect with the great outdoors. We work hard to make sure both our team members, and our guests, have a great experience. Join our Team and work in a spectacular outdoor recreation environment with a progressive and fun organization.

The Front of House Supervisor is a leader who works closely with the Food and Beverage Manager and Team to create amazing guest experiences. By developing, implementing, and maintaining quality standards for food service you ensure adherence to Sea to Sky Gondola standards and a phenomenal experience for our Guests.
- Do you enjoy leading others and supporting/mentoring/coaching staff?
- Do you like working collaboratively as a team to accomplish a goal?
- Do you enjoy working in a fast-paced environment requiring quick thinking and problem solving?

If so, keep reading to find out more about the role

**Duties and Responsibilities**:

- Train and supervise team members for the efficient operation of the Food and Beverage department
- Give relevant and consistent coaching and feedback to team members to uphold Sea to Sky Gondola standards
- Advance sustainability goals by supporting the development of effective waste reduction and sorting programs to increase employee and guest engagement
- Conduct performance management of team members as required
- Oversee and manage daily cash handling
- Must be at least 19 years of age
- Facilitate special events in the Summit Lodge in coordination with the Events department
- Ensure compliance with all Food Safe requirements through temperature checks, stock

rotation and proper food practices
- Ensure par stock levels are maintained by calculating inventory, and ordering from our suppliers accordingly
- Remain calm and professional while dealing with guest complaints
- Promote our culture of sustainability through ensuring adherence to our recycling and composting procedures
- Assist front line staff and bartending staff as needed by providing direct service to guests, including, but not limited to, serving guests, bussing tables, seating guests and general clerical/cashier duties
- Conduct daily and regular meetings with the team and attend meetings as required
- Promote safety awareness to associates and demonstrate that safe job performance is the number one priority and set a good safety example
- Ensure compliance with Sea to Sky Gondola Occupational Health and Safety Program and the Regulation of WorkSafeBC
- Ensure associates report any unsafe conditions, practices, or injuries as soon as possible and take appropriate actions
- Support the Food and Beverage Manager in hiring by conducting interviews and completing reference checks
- Schedule team members for different outlets and ensure all business times and levels are staffed adequately
- Analyze daily business needs and labor needs, call people in or off as necessary
- Knowledge of liquor and food regulations to ensure compliance with all requirements
- Perform other duties as requested by the Food and Beverage Manager and other team members as required

**Required Skills and Experience**:

- Serving it Right Certificate is mandatory
- Must be at least 19 years of age
- Minimum 2 years’ experience as a Manager or Supervisor in a high-volume F&B environment
- Must be able to build and maintain credibility and relationships with customers (internal and external)
- Must have strong communication skills and lead a team with a mature, friendly and professional attitude
- Good attention to detail to encourage strong organization and planning skills
- Working knowledge of Centaman POS is an asset
- Previous POS understanding
- Experience working as a bartender and can work behind a fast-paced bar
- Proven ability in managing time is critical; must be able to plan and execute effectively and efficiently
- Proven track record as a hands-on leader with great communication and problem-solving skills
- Able to remain calm under pressure
- Knowledge of food service techniques and cost controls
- Passion for people and the outdoors
- Food Safe Level 1 is an asset
- Diploma or certificate in Hotel/Restaurant Management or the equivalent is an asset
- Must be able to stand and exert well-paced mobility for up to 10 hours in length.
- Must be able to lift up to 20 lbs. on a regular and continuing basis
- Criminal Record Check required

If you answered yes to the questions above, can see yourself performing the duties listed, and have the qualifications we are looking for, please send a resume and cover letter to us today

**Staff Accommodation** may be available, with shared and single rooms, in newly constructed houses and apartments. Please inquire about availability.

**Salary**: $21.00 per year

**Benefits**:

- Company events
- Discounted or free food
- Employee assistance program
- Store discou

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