Lead Client Care Coordinator

4 weeks ago

Vancouver, Canada Hayer Health and Physiotherapy Inc. Full time

Full Job Description

Hayer Health and Physiotherapy provides a comprehensive approach to rehabilitation, treating a variety of injuries related to sports, work, and those resulting from motor vehicle accidents. Our team consists of experienced and dedicated healthcare professionals who are looking to make a difference in the community.

Responsibilities include but are not limited to:

- Participate in daily administrative operations of clinic: Assist with day-to-day clinic needs such as checking-in clients, assisting with general administrative duties, and scheduling patient appointments
- Interacting with clients and fielding patient inquiries over the phone and converting phone calls into appointments.
- Accepting payments and submitting insurance coverage
- Scanning and filing confidential documentation
- Preparation of necessary paperwork
- Corresponding with third-party insurers with regards to treatment coverage
- Inventory checks/restocking

*Cleaning duties

We are looking for an individual with the following skills/attributes:

- Customer-service oriented
- Flexible and able to deal with high stress situations
- Responsible and keen to ensure that all duties are executed well
- High attention to detail
- Above-average computer skills (typing speed of minimum 50 wpm)
- Organized and trustworthy (able to handle cash and confidential information)
- Ability to work independently and proactively
- Capable of multitasking in a fast-paced environment
- Proficiency in the English language (both spoken and written)
- Ability to speak another language
- Ability to establish priorities, work independently and proceed with objectives with mínimal supervision
- Ability to exercise accuracy, confidentiality, tact, and discretion
- Strong computer literacy and proficiency (MS Office, EMR software experience an asset)
- Efficient with strong time management skills, organizational skills and the ability to prioritize independently.
- Outstanding interpersonal and communication skills both verbal (written, phone, and in-person)
- Strong customer service skills (working with difficult clients including conflict resolution)
- Strong task prioritization and organizational skills
- Previous receptionist experience and/or sales experience.
- Proficient with technology/computers as well as Microsoft Office.
- Experience with Jane app software is an asset.

*Sales experience is an asset

**Benefits**:

- Casual dress
- Flexible schedule
- On-site parking

Schedule:

- 35-40 Hours a week, flexible in terms of day/afternoon shift. Our clinic hours are 8am-8PM.

Ability to commute/relocate:

- Vancouver, BC: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Post-secondary diploma or degree

**Salary**: $25.00-$35.00 per hour

Expected hours: 35 - 40 per week

**Benefits**:

- Casual dress

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Morning shift

Application question(s):

- Do you have experience using the Jane app?
- Do you have experience working in a health care setting such as a physiotherapy clinic?

**Experience**:

- Administrative: 1 year (required)

Work Location: In person

Application deadline: 2024-03-18
Expected start date: 2024-04-01

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