Salesforce Business Systems Analyst

16 hours ago

Toronto, Canada Cognizant Full time

As a Salesforce Business Systems Analyst, you will make an impact by working with Product owners and line of business to collect the requirement and work with tech team, convert the business requirement to user stories. You will be a valued member of our growing Salesforce Practice.

**In this role, you will**:

- Conduct requirement elicitation sessions with business heads and process managers
- Collaborate with development team to convert business requirements to actionable user stories.
- Actively involve in user acceptance testing for Salesforce environment as well as managed packages, including regression testing and UAT.
- Define user experience scenarios using API flow diagrams, to describe functional integration.
- Participate in daily Scrum meetings, sprint planning, sprint reviews.

**What you’ll need to succeed (required skills)**
- Bachelor's degree or equivalent experience in Information Technology, Business Administration, or a related field.
- Demonstrable experience as a Business Systems Analyst, with a solid focus on Salesforce platform.
- Must have experience working on large-scale projects as well as handling day-to-day operational requests from the business.
- Good understanding of Agile/Scrum methodologies and experience working in a distributed team environment.
- Salesforce Certified Admin/Advanced Admin certifications are required.

**What will help you stand out (preferred skills)**
- nCino Platform experience
- nCino Certifications

Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.

**Working Arrangements**:
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 2-3 days a week in our Client's office in Toronto, ON. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

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