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Harvest Support Representative

4 months ago

Winnipeg, Canada MacDon Industries Ltd. Full time

**PURPOSE and SCOPE**:
As a Harvest Support Representative for MacDon Industries, you will be provided an opportunity where you can travel the United States while expanding on your hands-on experience, during the custom wheat harvest to provide technical support to Custom Harvesters. This role will develop your customer service and communication skills as you work in a professional environment alongside others within the company to working with dealers or representatives externally.

This position is a 4 month term starting May 8 2023

**RESPONSIBILITIES**:

- Acknowledge customer concerns and use diagnosis, troubleshooting and repair abilities to help resolve issues. - Work with the Product Support department to address and mitigate technical issues occurring in the field.
- Compile information and prepare reports of daily field activity to help the Product Support department with the quality of machine performance.
- Ensure that the service equipment is performing up to standards for optimum field use and conducting maintenance on the equipment when required.
- Maintain the quality of valuable tools, equipment and vehicles that are used during the custom wheat harvest.
- Other duties as assigned.

**QUALIFICATIONS**:

- University or College degree, or current student (internship), related to agriculture or engineering.
- Familiar in the operation of farm machinery is an asset.

**SKILLS & KNOWLEDGE**:

- Understanding of agricultural equipment and harvesting practices.
- Strong Mechanical, Hydraulic and Electrical troubleshooting skills.
- Ability to adapt and willing to learn in various situation.
- Good communication skills; oral and written.
- Proficient in Microsoft Windows and Office Software.
- Excellent problem solving skills.
- Good interpersonal skills. Good planning and administration abilities.
- Ability to work in a team or independently as required.
- Available to travel over extended periods of time (90% of the time). Able to travel through Canada and United States. Valid passport required.
- Must hold and maintain a valid driver’s license and be able to cross Canadian US border.