General Manager

7 months ago

Trout Creek, Canada Dynamic Health Management Inc. Full time

**JOB DESCRIPTION**

The General Manager is a member of the leadership team that oversees all operations within the General to ensure effective, efficient delivery of resident services and reports directly to the Director of Policy and Compliance. The General Manager provides leadership to all employees of the Home and upholds Dynamic Health Management Inc.’s (“DHM”) mission, vision, and values. The General Manager is also responsible for the day-to-day management and coordination of services within the Home including maintenance services, laundry services, housekeeping departments and resident services.

**ROLES AND RESPONSIBILITIES**
- Acts in a leadership capacity in the development of community partnerships with health service providers and other community agencies
- Responds to resident or family concerns and ensures acceptable action was taken
- Conducts Performance evaluations of the Home’s team
- Attends various meetings and represents the Home on behalf of the Board of Directors
- Communicates with various provincial regulatory bodies, their compliance officers, as well as reviews reports and make the necessary response
- Ensures compliance with all relevant legislation including but not limited to: Ministry directives, regulations, policies and procedures, directives, & collective agreements
- Oversee the business office functions
- Accountable to operate within the budget for the Home
- Approves the purchase of supplies and equipment for the Home
- Oversees the payroll system, and employee benefits accounts payable, accounts receivable, resident trust account and petty cash
- Prepares resident billing and trust statements
- Promote the Home and services through tours and general inquiries by the public
- Assists in maintaining a safe and secure environment for residents, visitors and staff and ensures high standards of cleanliness and sanitation in compliance with legislative requirements and within budgetary constraints
- Completes work orders and communicates maintenance repair needs to corporate for approval
- Coordinates the hiring and orientation for new staff, monitors and evaluates performance and conducts in-service education sessions and department staff meetings
- Liaises with outside services contractors and inspectors to ensure equipment and environment conform to applicable codes and regulations and reports any deficiencies to the Head Office to recommend corrective action
- Monitor and maintain the effectiveness of building mechanical, electrical and fire detection, and safety systems
- Ensure that routine tests and scheduled inspections of the fire protection systems as required by code are completed
- Ensure tests of resident security systems are completed
- Educates staff on fire safety, changes in policies, and other relevant topics with the aide of Surge Learning to meet the Home’s education plan
- Perform coaching to staff and issue counselling and disciplines as necessary
- Ensures audits are completed and the necessary follow up with staff and corrective actions are in place to address deficiencies
- Participates and provides insight during Occupational Health and Safety and Infection Prevention and Control committee meetings for quality improvement
- Performs other duties assigned

**QUALIFICATIONS**
- Minimum of college diploma, post-secondary degree preferred
- Have at minimum of three (3) years managerial or supervisory experience in long-term care or relevant healthcare setting
- Long-Term Care Home and/or Retirement Home experience is a requirement
- Successfully completed or enrolled in a program in a Long-Term Care Home Administration or Management that is a minimum of 100 hours in duration of instruction time
- Proficient with Microsoft Office, strong organizational skills, and ability to multitask
- Ability to read and interpret manuals related to equipment and systems
- Possess basic understanding of various building systems such as HVAC, plumbing, electrical and mechanical
- Possess basic understanding of safety and fire codes
- Knowledgeable of the Long-Term Care Home/Retirement Homes Act and promotes the Resident's Bill of Rights
- Proven leadership in motivating a strong management team approach and implementing appropriate accountability procedures
- Willingness to upgrade and maintain personal and educational qualifications as required by the changing demands of the job
- Evidence of consistent updating of skills and knowledge

**ADDITIONAL REQUIREMENTS**
- There will be considerable walking, standing, bending, and carrying of light items while overseeing the Home
- Stress associated with the performance of workload for deadlines, organizing and constant communication with Corporate Office, various regulatory bodies, families, residents and the public
- Occasional travel will be required to visit Head Office, attend conferences, and meetings
- Be available on-call and able to respond to emergency situations as needed
- Must have an updated Vulnerab

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