Team Lead

4 weeks ago

Moncton, Canada Indigo Park Canada Inc Full time

Park Indigo Canada is a leading provider of parking services, committed to delivering exceptional customer experiences across multiple locations throughout Canada, is currently seeking a Call Center Team Lead to join our team.

As a Call Center Team Lead, you will play a crucial role in driving our customer service initiatives and, with your dynamic and motivated approach, leading a team of call center agents.

**Responsibilities**:

- Supervising and leading a team of call center agents to achieve performance targets and KPIs.
- Providing coaching, mentoring, and ongoing support to team members to enhance their skills and performance.
- Collaborating with other departments to ensure seamless operations and resolution of customer issues.
- Developing and implementing strategies to improve call center operations and customer satisfaction.
- Conducting regular team meetings to communicate updates, discuss challenges, and foster a positive team environment.
- Assisting in recruiting, training, and onboarding new team members.
- Maintaining accurate records of team performance, including attendance, productivity, and quality metrics.
- Providing feedback and monitoring team performance.
- Handling escalated customer inquiries and complaints effectively and professionally.

**Requirements**:

- Post-secondary education or equivalent.
- Proven experience in a call center environment, with at least 1 year in a leadership or supervisory role.
- Proficient in both French and English languages, with strong written and verbal communication skills. Additional languages are considered advantageous.
- Strong leadership, communication, and interpersonal skills.
- Excellent problem-solving and decision-making abilities.
- Strong computer skills (MS Office Suites, troubleshooting).
- Proficiency in call center software and CRM systems.

Indigo Park Canada is the leading provider of parking, transportation, logístical and consulting services with over 1000 locations in Canada. Our Company’s activities cover the entire mobility and parking value chain: on-street parking facilities and related services; a comprehensive digital offering; parking enforcement and management of public spaces; soft mobility and last-mile logistics, optimizing the use of available space to serve the city and its citizens.

The composition of Indigo's workforce reflects a wide variety of ages, profiles, and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment with respect to employment or discrimination, but it does not include any other person under the Human Rights Code. Accommodations are available on request in relation to the materials or processes process_._

IPC2

Type d'emploi : Temps plein

Horaires de travail:

- Quart de jour

Lieu du poste : En présentiel

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