Training and Development Manager
7 months ago
**Training and Learning Manager**
Crown Auto Group
**Salary**
**Job Type**: Full-Time
**Qualifications**:
- 5-year automotive management experience
- 3-year experience on automotive sales floor
- Experience working in BDC, service and finance an asset
- CRM, DMS, appraisal and equity mining experience an asset
- Motivated self starter
- Minimum 2 years plus experience with coaching and formally training a sales or customer facing team
**Benefits**:
- Industry leading dental, extended health, and vision coverage
- Long Term Disability and Life Insurance
- Fitness Membership Discounts
**Company Overview**: Come join one of the leading automotive groups in Manitoba. Family owned and operated, we have been in Winnipeg for 38 years and specialize in import brands. The Crown Automotive Group has a goal of making car ownership easy
- one of the ways we do that is to provide a one-price experience to save customers the time and effort of negotiation, so they get the best value up front. We focus on quick and easy communication with much done through text and video
**What will you do**:
- conducting initial formal training (classroom and showroom floor) with team members in sales, as well as follow-up and ongoing training
- documenting processes and share best practices with team members for all departments
- writing formal training and updating continuously for all departments. Delivering various training as required to different departments as required
- organize training grants and training via working with outside vendors for all departments
- hold monthly ilead/chat training with stores; audit responses on weekly basis to identify opportunities
- Customer service training for all departments
- Be a CRM champion for the group
- Ensure sales training is being planned and consistently delivered. Assist with training trainers as needed
- Ensure factory training is being promptly completed for all departments
- Help create and execute training calendar for the stores
- Other projects (as required)
**Dilawri’s Crown Auto Group** is an equal opportunity employer We are looking for people from various ethnicities, backgrounds, and experiences to join our workplace.
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