IT Support

3 weeks ago

Brantford, Canada Soar Community Services Full time

Job Overview:
**Responsibilities**:

- Diagnose and troubleshoot hardware, software, and network problems related to desktops, laptops, printers, and other peripherals.
- Install, configure, and replace computer hardware.
- Collaborate with other IT staff to escalate and resolve complex technical issues.
- Provide user training and guidance on basic IT procedures and best practices.
- Maintain accurate records of help desk interactions, resolutions, and equipment inventory through ticket and asset tracking systems.
- Assist with IT projects and initiatives as assigned by the supervisor.

**Requirements**:

- Minimum high school diploma, plus COMPTIA+ Certification, or equivalent work experience.
- Strong troubleshooting skills with the ability to analyze and solve technical problems efficiently.
- Familiarity with Windows operating systems; Linux experience is a plus.
- Basic knowledge of networking principles (TCP/IP, DNS, DHCP).
- Excellent communication and customer service skills.
- Ability to work independently and prioritize tasks in a fast-paced environment.
- Must have valid driver’s license, as some travel may be required.

**Job Types**: Part-time, Fixed term contract
Contract length: 12 months

Pay: $20.88-$23.15 per hour

Expected hours: 15 per week

**Benefits**:

- Casual dress
- Company events
- Employee assistance program
- Flexible schedule
- On-site parking

Flexible Language Requirement:

- French not required

**Education**:

- Secondary School (preferred)

**Experience**:

- IT support: 1 year (preferred)

Licence/Certification:

- CompTIA A+ (preferred)

Work Location: In person

Application deadline: 2024-06-18
Expected start date: 2024-06-19

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