Night Shift Team Member
3 weeks ago
Night Shift
Team Member
Tim Hortons
NOW HIRING: Full time (Night shift)
$15.50 an hour - Full time
We are currently growing our team, and we’re looking for individuals who are efficient, effective and able to operate in a fast-paced environment.
WHAT WE OFFER:
- Free Uniform
- Comprehensive training
- Incentive and recognition programs
- Career advancement
- Flexible schedule
- A fun, flexible work environment
JOB REQUIREMENT & QUALIFICATION
- A wonderful smile and great attitude working with a team
- Good verbal communication skills
- Energetic, strong work ethic, flexible with the ability to quickly learn new skills
- Uses proper procedures to ensure the accuracy of every order for every guest; prepare and finishes products to ensure quality standards are met.
- Helps support speed of service targets by working quickly and efficiently to fill orders and meet guest needs
- Previous similar experience is an asset
- Reliability and ability to work flexible hour
- Ability to adhere to policies/procedures
- Able to operate effectively as a part of the team in a fast paced environment.
ROLE DESCRIPTION: RESTAURANT FRONT TEAM MEMBER
The Restaurant Front Team Member is the front line in providing the Exceptional Guest Experience through the delivery of exceptional products and service.
Hospitality & Guest Service
❖ Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room
❖ Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate
❖ Delivers consistent and outstanding guest service through friendly attitude, attentive behaviour and strong product knowledge
❖ Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You
❖ Uses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guest’s order when it is presented to them, using H.O.T.R.O.D.S. at drive-thru and marking hot beverage lids
❖ Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru
❖ Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs
❖ Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue
❖ Listens carefully to guests and apologizes for the experience in the case of a complaint
Restaurant Operations
❖ Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided
❖ Prepares all products as required, following the order monitor to ensure the accuracy of every order
❖ Communicates showcase and product needs to ensure proper product availability for guests
❖ Regularly takes temperatures of the required products and records in the Time & Temperature Log
Policies & Procedures
❖ Follows all restaurant policies, procedures and standards
❖ Maintains the front counter and drive thru area by keeping it clean, organized, stocked and ready for rush periods in the restaurant
❖ Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Manager or Restaurant Owner
Health & Safety
❖ Works in compliance with occupational health and safety legislation
❖ Knows, understands and follows safe work practices and procedures
❖ Uses or wears personal protective equipment or clothing as required
❖ Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner
❖ Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone
**Salary**: $15.00-$16.00 per hour
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Sherwood Park, AB: reliably commute or plan to relocate before starting work (required)
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