Commercial Cleaner

5 months ago

London, Canada Old Navy Wellington Commons Full time

JOB PROFILE: Brand Associate
FUNCTION: Old Navy Stores
REPORTS TO: General Manager,Sales and Service Leader
ABOUT THE ROLE
DATE: March 2019
As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach.
CRITICAL COMPETENCIES
Drives Results Customer Impact Trust & Honesty Resourcefulness
ORGANIZATIONAL LEADERSHIP
- Take pride in the brand, product, store and team to deliver a compelling shopping experience for our customer.
- Perform a variety of cross functional tasks as assigned by management.
- Maintain a clean and safe environment to prevent loss and minimize risk.
- Demonstrate values and behaviors consistent with our culture.
- Uphold all company policies as outlined in policy and procedure guide to include; Code of Business Conduct, Employee Policy Guide and Employee Appearance Guidelines.

WHAT YOU’LL DO WHO YOU ARE
- Consistently treat all customers and employees with respect and contribute to a positive work environment.
- Promote loyalty by educating customers about our loyalty programs.
- Seek out and engage with customers to drive sales and service using suggestive selling.
- Enhance customer experience using all omni
- channel offerings.
- Be accountable to personal goals which contribute to overall store goals and results.
- Support sales floor, fitting room, cash wrap,

back of house, as required.
- Maintain a neat, clean and organized work

center.
- Handle all customer interactions and potential

issues/returns courteously and professionally.
- Execute operational processes effectively and

efficiently.
- A good communicator with the ability to effectively interact with customers and your team to meet goals.
- A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
- Passionate about retail and thrive in a fast
- paced environment.
- A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
- Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
- Able to utilize retail technology.
- Able to maneuver around sales floor, stockroom and office, and lift up to 30lbs.

The facilities role involves cleaning the store in early morning shifts. It entails a sweep and mop of the entire store, changing garbages, cleaning bathrooms, wiping down registers, cleaning the breakroom, etc.

**Job Type**: Part-time

Schedule:

- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- London, ON: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Cleaning: 1 year (preferred)

Work Location: In person

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