Robotic Process Automation Lead

3 weeks ago

Toronto, Canada PagerDuty Full time

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

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**Why We Need You**

PagerDuty is looking for a lead Automation Analyst to join the Enterprise Applications team within the CIO organization. As an automation Analyst, you will be playing a critical role in driving digital transformation and operational efficiency at PagerDuty. You will be responsible for leading a company-wide automation program to drive efficiency and scale, using various technologies to automate repetitive tasks, saving thousands of FTE hours to spend on more critical business needs. You will be involved from idea to implementation and completion, overseeing all aspects of the program. You will be responsible for working closely with business counterparts to identify opportunities for automation across lead to cash, record to report, procure to pay, and financial close processes. As you partner with each process expert, you will be responsible for helping to define a high-impact roadmap of use cases, effective solution designs, and implementation and change plans to ensure high adoption and success. You will also be hyperfocused on measuring the changes and the direct impact those changes had on the business.

**How You Contribute to Our Vision - Key Responsibilities**:

- Collaborate with cross-functional teams and process owners to help identify opportunities for automation.
- Gather requirements, design, and propose automated solutions for efficiency improvement.
- Develop strategies to automate business processes in accordance with RPA/Automation best practices.
- Conduct thorough testing and troubleshooting, working with business stakeholders, to ensure the effectiveness of the automation solutions.
- Create documentation for implemented solutions, including process workflows and technical specifications.
- Provide training and support to end-users and internal teams on intelligent automation tools and processes.
- Communicate to stakeholders throughout the project lifecycle to ensure alignment between business goals and automation initiatives.

**Skills and Attributes**:

- Self-starter, strong problem solver, reliable team player with ability to deliver projects on-time.
- You have excellent written and oral communication skills with the ability to communicate strategies & results effectively across multiple levels and multiple teams within the organization.
- Strong time and project management skills - can coordinate multiple projects simultaneously in a high-paced business culture.
- Excellent written and verbal communication and interpersonal skills.
- Ability to perform in a dynamic, fast-changing work environment.
- Successfully deliver with levels of ambiguity
- Solution oriented

**Minimum Requirements**:

- A bachelor's degree in Computer Science, Information Technology, Engineering, Business Administration or related field
- Understanding and experience implementing of the technologies (UiPath, Automation Anywhere, Blue Prism etc.) and processes related to Robotic Process Automation

**Preferred Qualifications**:

- Previous experience working in a public company, including experience implementing and maintaining SOX controls for financial reporting and other regulatory/compliance initiatives.
- Experience with Agile project management & development/deployment methodologies.

The base salary range for this position is 113,000 - 155,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

**Not sure if you qualify?**

**Where we work**

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.

**How we work**

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.
- Champion the Customer | Put users first to design great products and experiences.
- Run Together | Build strong teams that amplify our impact on users.
- Take the Lead | Disrupt and invent to be the first choice for users.
- Ack + Own | Take ownership and action to deliver more efficiently to users.
- Bring Your Self | Bring your best self to build empathy and trust with users.

**What we offer**

**One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our pro

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