Temporary Sea Technician- Iit

3 weeks ago

Hamilton, Canada Hamilton-Wentworth District School Board Full time

TEMPORARY SEA COMPUTER TECHNICIAN

Information Technology

$31.45/hour working 35 hours per week

**Start Date**: As Soon As Possible to June 30, 2024 ( end date may be revised)

About the Board

The Hamilton-Wentworth District School Board (HWDSB) is committed to learning, equity, engagement and innovation. We are guided by our vision, Growing Together, the mission that every student experiences a sense of belonging and engages in dynamic learning to reach their potential and build their own future, and our values of Compassion, Dignity, Trust, and Joy to guide our daily work and ensure that we honour the unique identities and needs of all. Proudly serving a community of approximately 50,000 students in the City of Hamilton and surrounding area, HWDSB operates across 80 elementary schools, 13 secondary schools and 1 Adult Learning Centre, in addition to providing support and service to approximately 8,800 staff members.

Staff Wellness

At HWDSB, staff wellness is a priority. We are committed to co-creating and fostering an environment where staff feel safe, valued, and supported. We are continuously striving to support the needs of our diverse community and actively work to foster and maintain a culture of human rights.

Our holistic Staff Wellness program has been designed to support employee’s well-being in all dimensions of health. As one part of this comprehensive program, all staff as well as their dependents have access to free and confidential supports through our Employee and Family Assistance Provider (EFAP), in addition to many other program components.

About the Role

Reporting to the Supervisor of IIT Support Services and under the guidance of project leaders, the SEA Computer Technician will provide focused and intensive support in the set-up, delivery and maintenance of SEA technology.

DUTIES

Assist HWDSB devices in person, by telephone, and using remote technology tools in resolving device related issues.

Troubleshoot and resolve network, computer hardware, and software problems.

Replace, upgrade, install, and perform modifications to network systems when necessary.

Assist help desk in resolving end user problems with networks, software and equipment.

Log all daily activity in work order system and mileage tracking form.

Work with and maintain various software and hardware tools.

Liaise with vendors regarding hardware and software problems.

Establishes strong relationships with schools by providing exemplary customer service.

Performs other duties as assigned.

Works closely with Special Education Consultants to fulfill requests.

QUALIFICATIONS

Community college diploma or university degree in information technology, computer science, networking or an equivalent combination of training and experience providing software support and equipment repair.

Three or more years of experience in the field of computer support.

Experience with Ethernet (Category 5, 5e, 6 and above) wiring standards and ability to use various interface and configuration software.

A valid Ontario driver’s license and reliable vehicle.

Excellent communication and interpersonal skills with an emphasis on teamwork and client service.

Analytical and problem-solving skills.

Ability to prioritize workload daily and adapt to changing needs.

Working knowledge of various software packages, e.g. Computer Networks and Operating Systems, knowledge of TCP-IP networking protocol, hardware/software drivers and configuration managers, PC diagnostics and utility programs, Windows operating systems and operating system policy configuration, Windows networking tools, the IBM desktop management systems, including School Connect ver. 6.0 and above, and Network Monitoring tools such as Cisco Prime, Aruba Airwave, and Orion.

Knowledge of IOS and Apple Products are considered an asset.

Apple Technician Certification or working towards certification would also be considered an asset.

Exposure to and familiarity with Mobile Device Management software is considered an asset.

Deadline for submission is 4:00pm on Monday, April 29, 2024. Applicants who are short-listed for this position will be invited for an in-person interview at the HWDSB Education Centre (wheelchair accessible). If you require accommodation, please notify us in advance and we will work with you to meet your needs as HWDSB is committed to providing accommodation throughout the recruitment and selection process, based on any human rights protected grounds.

Employment Equity Statement

Hamilton-Wentworth District School Board (HWDSB) is committed to building inclusive learning and working environments where students see themselves reflected in the curriculum, staff population, physical surroundings and the broader community.

HWDSB’s mission is to empower students to learn and grow to their full potential in a diverse world. Guided by this mission, HWDSB strives to build a workforce that embodies the values of human rights, equity, diversity and inclusi

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