Table Games Dealer

3 months ago

Red Deer, Canada Cash Casino Full time

**The Position**

**Responsibilities**:

- Welcome guests to the table and deal cards as per AGLC Terms and Conditions.
- Respond to guest issues and escalate as required.
- Monitor chips and cash and ensure the integrity of the game.
- Observe problematic guest behaviors and report to the Supervisor as required.
- Be a great team player and exemplify outstanding guest service, to both internal as well as external guests.
- Develop and cultivate strong working relationships with guests, ownership, employees, the AGLC and the community and charitable organizations.
- Ensure compliance with AGLC policies.
- Ensure compliance with licensing laws, health and safety and other statutory regulations.
- Promote and maintain the highest levels of integrity and customer service.
- Ensure outstanding guest service by responding promptly to guest needs and requests for service.
- Every team member will follow and support the Core Values, of the ownership company.
- Other duties as required.

***Qualifications**:

- Preferably minimum of high school education or suitable combination of education and experience.
- Minimum six (6) months of dealing experience.
- AGLC Registration
- Experience dealing with VIP or “high stakes” guests is considered an asset.
- Strong work ethic with ability to maintain professionalism and a high level of confidentiality.
- Knowledge of gaming controls.
- Excellent written and verbal communication skills.
- Ability to speak English is mandatory. Ability to fluently speak additional languages is an asset.
- Excellent interpersonal skills, organized, with strong problem solving skills.
- Strong competency in MS Office including Outlook, Word and Excel.
- AML Certification, Deal us in Phase 1 & 2, and ProServe certification with AGLC.
- Knowledge of Alberta Terms & Conditions and Operating Guidelines.
- Knowledge and ability to clearly explain operating house rules to guests and employees.
- Professional demeanor and ability to approach situations in a tactful manner.
- Ability to work calmly under pressure and treat others with respect regardless of their status or position.
- A passion for providing excellent service and full alignment with the organization’s vision.
- Strong willingness to learn about guest needs and wants.

**Working Conditions**:
Regular casino environment with non-traditional work hours. Essential duties involve working with large numbers of people in an indoor environment. This position requires physical exertion including:

- Frequent standing, sitting and walking

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