Patient Services Partner

2 months ago

Newmarket, Canada Southlake Regional Health Centre Full time

**Company Bio**
- Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the northern GTA and into Simcoe-Muskoka._
- Our team of nearly 6,000 staff, physicians, volunteers, students and Patient and Family Advisors are committed to creating an environment where the best experiences happen. As a recognition of our commitment to quality and patient safety, we have received the highest distinction of Exemplary Standing from Accreditation Canada._

**Job Summary**

The Patient Services Partner (PSP) is responsible for the provision of patient care to a specific group of patients under the supervision of Regulated Health Care Professionals (RHP) and in accordance with the policies and procedures of the Southlake Regional Health Centre (SRHC). PSPs are primarily required to perform tasks for patients that are focused on activities of daily living (ADL) including mobility and feeding.

**Qualifications**
- High school diploma required
- Successful completion of a Personal Support Worker/Developmental Service Worker program through a National Association of Community Career Colleges approved program (community college/accredited college program) OR successful completion of a minimum of the 1st year of a Nursing program required
- Recent patient care experience preferred
- Recent acute care experience preferred

**Closing Statement**

At Southlake, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live and serve, including those with disabilities. Southlake is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.

It is the responsibility of all Southlake employees to work in a safe manner and promote health and safety in the workplace.

**Primary Responsibilities**
- Maintain cleanliness of control area and scan room
- Document patient care activities in the Health Care Record
- Assist in code procedures
- Stocking supplies, laundry
- Utilize the Southlake communication equipment as required to perform job duties
- Escort patients to and from mobile MRI and patient waiting areas
- Provide assistance to patients as required by assisting with lifts and transfers, as directed by a RHP
- Interact with co-workers in a team atmosphere in order to help find a better way to perform job
- Adhere to all Hospital policies & procedures
- Manage workload and completes assignments on time
- Demonstrates understanding of infection prevention and control practices
- Attend all department/hospital in-service orientation as required
- Maintain a responsive and courteous manner in all interactions with fellow employees, staff, patients and visitors
- Other duties as assigned
- Perform all work in accordance with Southlake policies and procedures, and all legislative requirements
- Demonstrates conflict resolution skills
- Demonstrated excellence in communication, both written and verbal
- Demonstrated problem assessment skills
- Demonstrated commitment to customer service and teamwork
- Demonstrated individual leadership skills

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