Host/ess

The customer experience is at the heart of everything you do and you are truly passionate about service. You want your customers to have the best experience possible, in line with 3 Brewers standards, whether it's in the restaurant or over the phone. You like to give customers a good first impression and make sure they have a good time before and after they arrive. You are a brand ambassador and work with your team to ensure that our customers have a friendly experience.

**Your main responsibilities**
- Greet customers in a friendly manner by offering them a good first impression and inquire about their needs
- Take reservations according to established standards
- Manage the waiting list and keep customers waiting by giving them a good time.
- Promote the brewer's vintage, the beer of the moment or the current promotions.
- Be visible and available to customers at all times
- Assign tables in an efficient manner, taking into account the load of each server
- Be a team player by supporting colleagues when necessary
- Ensure the cleanliness of the reception area
- If time permits, set tables according to established standards and ensure cleanliness before, during and after service.

**Skills to succeed in your role**

**Communication Skills**

You communicate your ideas clearly and know how to adapt to your interlocutors in order to make yourself understood. You express yourself in a structured manner and are able to accurately describe the beers and food we offer. Since you work in a field that you are passionate about, it is easy for you to transmit your passion and desire to your customers.

**Customer orientation**

I have at heart to offer the best possible experience to your customers and direct each of your actions in this direction. You have a sincere desire to connect with your clients and provide them with a friendly experience that will make them want to come back. You are smiling, courteous and considerate of them. You make sure they never lack for anything and you like to go the extra mile to give them the best. You truly consider yourself a brand ambassador.

**Ability to multi-task**

You understand that the environment in which you work is intense and that is why you have adopted many techniques to optimize your time. You have developed a sense of priority and urgency that allows you to organize your tasks in a way that makes them as efficient as possible. You make each of your trips optimal by completing as many tasks as possible while providing excellent customer service.

**Ability to work as a team**

You realize that your team is the strength of the restaurant and is a valuable asset to your work. You make sure to listen to them and ask for help when necessary to ensure a great experience for our customers. You are a team player who is eager to help your colleagues as much as possible.

**Problem solving skills**

You care about your customers' satisfaction and see each of their requests as an opportunity to provide them with a great experience. You are open-minded and flexible about their requests and promptly propose solutions that will satisfy them. When you are unsure of what to propose, you do not hesitate to ask your colleagues or managers for help.

3bp3