Service Writer

**Service Writer/Warranty Administrator (Agriculture Industry) **Warranty Administrator Specific duties include**:
This individual will efficiently manage, coordinate and schedule Field Service Technician’s time, while maintaining the invoicing of work orders in a timely manner. In conjunction with this, they will communicate with the customer in regard to quotes, job status and scheduling. They will also coordinate activities and cooperate with other departments of the dealership to best serve the needs of the customer and employees.
- Handle warranty claims, including computation of charges, submission, and follow-up.
- Maintain service department files and records.
- Update customer profiles using equipment, hours, or other information from the customer work orders.
- Maintain technical and product knowledge on all equipment sold within the dealership’s area of responsibility.

**Service Writer Specific duties include**:
This individual is responsible for maintaining accurate and on-time reports relative to the service department’s operation within the dealership. This individual will perform functions to support the work order process, including but not limited to ensuring that all charges related to work orders are posted properly and closed on a timely basis. This individual will process warranty and product improvement claims and handle communications with customers in a professional manner.
- Assign jobs and work areas to Service Technicians according to their skills and knowledge.
- Proactively seek customer feedback, anticipate problems, and respond promptly.
- Review all repair work orders for accuracy and completeness concerning parts, materials, and labor, and approve the release of equipment for delivery to the customer.
- Assist with conducting and scheduling all in-house Service Technician training.
- Assist in the appraisal of repair work coming into the service department.
- Keep Operations Manager apprised of all customer complaints.
- Meet with Operations Manager on a regular basis to review department performance profitability, efficiencies, and personnel matters.
- Manage field and shop service technician’s time.
- Maintain technical and product knowledge on all equipment sold within the dealership’s area of responsibility.
- Potential career growth opportunities inside the business

Job Requirements
- Strong organizational skills
- Strong computer skills Knowledge of service process and procedures
- Excellent customer service skills
- Excellent oral communication and written skills
- General understanding of mechanical/technical terms (preferred)
- Strong knowledge related to diesel or Ag technology (preferred)

Pay: $49,920.00-$55,120.00 per year

**Benefits**:

- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

**Experience**:

- Service Advisor: 5 years (required)
- Customer service: 5 years (preferred)
- Agricultural Industry: 5 years (required)

Willingness to travel:

- 25% (preferred)

Work Location: In person

Expected start date: 2024-06-10