Application Support

1 month ago

Québec, Canada Jesta I.S. Full time

Jesta I.S. is a global supplier of integrated software for wholesalers and retailers specializing in apparel, footwear, housewares and electronics. Our end-to-end solutions streamline a brand’s day-to-day operations throughout the entire supply chain while always keeping customers top of mind. We’re continuously enhancing our products to meet the evolving needs of the ever-expanding wholesale and retail industries as well as developing innovative solutions to maximize operational efficiencies and customer satisfaction. With more than 50 years of combined wholesale and retail experience, we recognize the importance of providing solid software solutions coupled with impeccable client service.

If the thought of working with a company whose clients includes DSW, Harry Rosen, Perry Ellis, and PUMA excites you, consider joining Jesta I.S.

**The Team**:
At Jesta, we encourage a culture of collaboration and innovation. The result is motivated individuals whose combined efforts lead to the pioneering of new ideas and industry leading software technology solutions.

**Position Overview**:
**Responsibilities**:
Support responsibilities include, but are not limited to the following:

- Resolve end-to-end solution support tickets and taking ownership of customer issues
- Lead and participate in discussions regarding hardware, networking and databases performance and problems
- Participate in testing of software functionalities, providing feedback and performing project related tasks
- Maintain and upkeep knowledge base records of procedures, processes and known solutions
- Participate in writing software technical documentation

**Technical Support**:

- Must be familiar with ERP, Merchandising, Warehouse Management, Source and Demand
- Ensure all client related inquiries are addressed in a prompt, courteous and professional manner
- Test fixes to ensure problems have been adequately resolved
- Contribute in the development of knowledge base and frequently asked questions
- Ability to effectively manage multiple activities of varying complexity levels with conflicting priorities involving cross-functional teams
- Excellent communication and presentation skills in both written and verbal, including the ability to produce clear and well-organized documents
- Team player with a desire to continuously improve current business practices/processes
- Proven analytical and problem-solving skills

**Required Skills & Abilities**:

- Strong problem-solving skills
- Excellent English verbal and written communication, and functional French verbal communication including the ability to work with technical and non-technical audiences
- Ability to influence, persuade and negotiate to achieve desired outcomes
- Effective interpersonal skills and a strong client service focus including demonstrated flexibility and client advocacy
- Able to adapt quickly to different environments and work independently if necessary
- Ability to multi-task in a fast-paced atmosphere

**Required Experience**:

- 2 + in SQL database (Oracle SQL - PL/SQL is preferred)
- Proficient in SQL language (select, insert, update, join statements to name a few)
- Proficient with SQL packages, procedures and functions
- Proficient with.Net Framework, JavaScripts and XML would be a plus
- Experience with retail, wholesale and/or manufacturing industry IT systems experience would be a plus

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