Assistant Store Manager, Experience

5 days ago

Toronto, Canada Canada Goose Inc. Full time

Company Description

Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.

Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.

**Job Description**:
**Job Purpose**:
The Assistant Manager, Experience is responsible for maintaining high quality customer service and providing outstanding customer experiences in the store. They will work closely to support the Store Manager in all store performance areas including Store Financial Performance, People Management & Engagement, Customer Experience and Operational Excellence. They will ensure that the **Yorkdale** **location achieves its financial targets, while creating an outstanding experience that allows customers to continuously conquer the outdoors. Finally, they will lead and mentor their teammates to ensure they maintain Canada Goose’s expectations of quality and authenticity and excel in all areas.

**What you will do in this role**:
**Store Financial Performance**:

- Achieve or exceed sales targets including both the top and bottom line results

**Customer Experience**:

- Drive our Net Promoter Score (NPS) and other selling and service metrics such as conversion, average dollar per transaction, average unit retail etc.
- Analyze and drive customer relationship management measured by capture rate and repeat purchase
- Drive respective location’s Units per Transaction (UPT) by actively introducing new, underperforming, and strategic categories
- Resolve common customer issues by investigating opportunities, developing solutions, preparing reports, and coaching staff on managing similar challenges in the future
- Proactively elevate and enhance customer experience through in store events, personal appointments and introduction of our emerging categories
- Drive the store’s customer relationship management process through clienteling and after-sale customer engagement

**People Management & Engagement**:

- Train teammates in product knowledge, brand history and effective storytelling
- Motivate and inspire teammates to create brand loyalty and inspire a positive store environment
- Coach and mentor teammates to improve performance and develop future leaders while identifying external talent for Canada Goose’s retail business
- Ensure an outstanding employee experience and drive employee engagement

**Operational Excellence**:

- Perform payroll and scheduling to maximize productivity and enhance customer experience measured by Sales per hour (SPH)
- Perform store opening and closing procedures in alignment with company standards

**What's in it for you**:

- Competitive wages, industry leading benefits including RRSP with company match, paid time off, product discount and other additional perks
- The chance to be part of an innovative team and a workplace founded on authenticity, passion and relentlessness
- Internal Learning and Development department to support career progression for everyone
- The opportunity to collaborate with teammates around the globe
- Growth opportunities with a leading luxury apparel brand that values sustainability

**What we are looking for from you**:

- 3-5 years of retail management experience, bonus points for previous experience working with luxury brands in high volume traffic locations
- Experience with customer relationship management tools
- Payroll and expense management experience
- Strong analytical skills with a solid understanding of retail math/metrics
- Outstanding customer service skills with the ability to drive performance and sales
- Flexible and able to work standard retail hours including peak season, weekends, evenings and holidays
- Excellent time management and organizational skills with the ability to multi-task in a fast-paced environment
- Consistently exhibits Canada Goose’s values
- taking pride in being innovative, authentic, passionate, relentless, and entrepreneurial
- Advanced skills in Microsoft Office, specifically Word and Excel
- Bonus points for proficiency in another language

  • Assistant Store Manager

    2 months ago

    Toronto, Canada Urban Nature Store Full time

    Job description **Urban Nature Store - Assistant Store Manager - Etobicoke** **Attention Nature & Wild Birding Enthusiasts!!** Urban Nature Store is seeking a self-motivated, highly organized person to join our team as Assistant Manager of our Etobicoke store, located at 100 The East Mall. Urban Nature Store is a leader in the Wild Birding industry. Our...

  • Store Manager

    2 months ago

    Toronto, Canada Steve's Music Store Full time

    **Company operating name**:Steve’s Music Store Inc **Business address**:415 Queen St W., Toronto, ON M5A 2V5 **Title of the position**:Store Manager **Job duties**: - Meet sales goals by training, motivating, mentoring and providing feedback to sales staff. - Complete store administration and ensure compliance with policies and procedures. - Maintain...

  • Store Manager

    1 month ago

    Toronto, Canada Steve's Music Store Full time

    **Company operating name**:Steve’s Music Store Inc. **Business address**:415 Queen St W., Toronto, ON M5A 2V5 **Title of the position**:Store Manager **Job duties**: - Meet sales goals by training, motivating, mentoring and providing feedback to sales staff. - Complete store administration and ensure compliance with policies and procedures. - Maintain...

  • Assistant Store Manager

    4 days ago

    Toronto, Canada Moores Full time

    **Job Description**: **Reports to Store Manager**: As an Assistant Store Manager, you are expected to partner with your Store Manager (SM) to assist in leading the store team members to achieve sales performance expectations through active coaching, development of a team selling environment, and operational excellence when you are the manager on duty. This...

  • Experience Leader

    3 days ago

    Toronto, Canada GrowPro Experience Full time

    **About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...

  • Assistant Store Manager

    1 day ago

    Toronto, Canada The Nooks Full time

    The Nooks is expanding and coming to Toronto! We are currently hiring for an Assistant Store Manager for our new store opening May 1 in Toronto, Ontario! The Nooks is the first Artisan Retail Business Incubator in Canada! Our unique retail model combines in store space, a ‘nook’, with an online marketplace for handmade businesses to grow a successful...

  • Assistant Store Manager

    4 weeks ago

    Toronto, Ontario, Canada Carter's, Inc Full time

    About the RoleWe are seeking a highly motivated Assistant Store Manager to lead our team and drive sales growth. As a key member of our store operations team, you will be responsible for fostering a positive and inclusive environment for employees and customers alike.Key ResponsibilitiesExecute workforce management to ensure a genuine customer focus on the...

  • Assistant Store Manager

    6 months ago

    Toronto, Canada Call It Spring Full time

    Job Title: Assistant Store Manager (Full Time) Call it spring (Dufferin Mall) **Responsibilities**: - Assist the store manager in overseeing daily operations and ensuring the store meets its sales goals - Provide exceptional customer service and address customer inquiries and concerns - Train and supervise store staff, including scheduling, assigning...

  • Assistant Store Manager

    4 days ago

    Toronto, Canada Metro Full time

    **Location**: 1411 Lawrence Ave. W, Toronto, Ontario, M6L 1A4 Position Title: Assistant Store Manager Position Type: Permanent Requisition ID: 40753 Banner: Metro Employment Type: Full-Time **Assistant Store Manager** **Greater Toronto Area** **SUMMARY**: Assists the Store Manager in providing day to day management of the store including growing...

  • Stage Experience Manager, Stores

    4 weeks ago

    Toronto, Canada Sephora Full time

    At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and...

  • Stage Experience Manager, Stores

    1 month ago

    Toronto, Canada Sephora Full time

    At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and...

  • Stage Experience Manager, Stores

    4 weeks ago

    Toronto, Canada Sephora Full time

    At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and...

  • Stage Experience Manager, Stores

    4 weeks ago

    Toronto, Canada Sephora Full time

    **Position**: Stage Experience Manager, Stores **Profile**: At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty...

  • Stage Experience Manager, Stores

    1 month ago

    Toronto, Canada Sephora Full time

    **Position**: Stage Experience Manager, Stores **Profile**: At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty...

  • Stage Experience Manager, Stores

    4 weeks ago

    Toronto, Canada Sephora Full time

    **Position**: Stage Experience Manager, Stores **Profile**: At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty...

  • Assistant Store Manager

    3 days ago

    Toronto, Canada Tokyo Smoke Full time

    Our brand is an award-winning, design focused, legal cannabis retailer. We believe that cannabis is good, and that our guests’ shopping experience should be nothing short of great. We aim to create a culture of warmth to empower conscious, confident cannabis shopping & consumption without stigma, intimidation or pressure. **We are looking for passionate...

  • Assistant Store Manager

    17 hours ago

    Toronto, Canada Andrews Full time

    Assistant Store Manager: Role SpecificationAndrews is on a strategic journey to deliver a best-in-class customer experience driven by our transition to a unified commerce business and operating model. The Assistant Store Manager performs an essential role supporting the achievement of the store’s sale target, growth and development of the store team....

  • Assistant Store Manager

    12 hours ago

    Toronto, Canada Andrews Full time

    Assistant Store Manager: Role SpecificationAndrews is on a strategic journey to deliver a best-in-class customer experience driven by our transition to a unified commerce business and operating model. The Assistant Store Manager performs an essential role supporting the achievement of the store’s sale target, growth and development of the store team....

  • Assistant Store Manager

    9 hours ago

    Toronto, Canada Andrews Full time

    Assistant Store Manager: Role Specification Andrews is on a strategic journey to deliver a best-in-class customer experience driven by our transition to a unified commerce business and operating model. The Assistant Store Manager performs an essential role supporting the achievement of the store’s sale target, growth and development of the store team. ...

  • Assistant Store Manager

    7 months ago

    Toronto, Canada Vitaly Design Ltd. - Compound Studio Full time

    Assistant Managers are essential to the opening/closing procedures of the store and driving the business by supporting their team and manager to provide exceptional service and creating lasting relationships. They are responsible for upholding the store’s presentation, merchandising, organization and quality of service. Assistant Managers are responsible...