M365 Business Technical Advisor

3 weeks ago

Sherbrooke, Canada SherWeb Full time

Location: Work from Anywhere (Canada or USA)_

**Here's what we do and why we do it**

Sherweb is truly focused on finding exceptional talent through our unique discovery process. We are experts in ascertaining skills and competencies and once we establish the fit, our team will recommend which of our roles is the best match for you

**Here's how you will contribute to the success of the company**

As a member of the M365 Support department, you would be reporting to a support lead. Working from anywhere (Canada or USA) or in one of our modern offices (Sherbrooke or Montreal) at Sherweb we are all about offering choices to our valued employees. You will be providing high-quality technical support by offering the best customer service in the industry to our clients in more than 100 countries worldwide. You will be accountable and responsible for the overall customer experience you offer as well as the resolution of technical issues related to our Microsoft products and services.

**Here's what your day-to-day may look like**
- Analyze and resolve technical issues related to our Microsoft products and services
- Provide a customer centric approach to trouble management with the highest focus on quality
- Problem isolation and resolution
- Proactively and comprehensively document customer issues
- Options to work on various other dept related activities/initiatives

**If you have at least half of these skills, you will fit right in with us**
- Excellent communication skills in English, both spoken and written (required)
- Experience managing clients in a fast paced, dynamic environment
- Availability for varying work shifts (on rotation) : days, evenings, nights and weekends (required)
- Desire to continuously update your technical knowledge through certifications and other self paced training
- Experience with Microsoft Office 365 as well as Intune, Azure or Windows server 2008/2008R2/2008/2012/2016
- AEC or DEC in Computer Science are strong assets
- You are result-oriented and have the ability to assimilate technical concepts
- You are organized, resourceful, autonomous and have a facility to learn new concepts
- You like to analyze and are good at solving problems

**Benefits of working at Sherweb**

Sherweb is first and foremost a culture where the needs of our customers are at the heart of our actions and are supported by Sherwebers committed to living our values of passion, teamwork and integrity.

**A personalized and high-quality work environment**
- Every day, the possibility to choose the work model that suits you best (at home, in the office, hybrid).
- Beautiful offices for meetups and collaborative work (Sherbrooke and downtown Montreal).
- An environment that puts the recognition of behaviors and achievements at the forefront and offers a variety of programs.
- Generous and caring colleagues from a multitude of professional and cultural backgrounds.
- The opportunity for you to recommend quality talent and be rewarded with our generous referral program.

**Unlimited growth opportunities**
- Proximity to your manager and open exchanges to support your development.
- Multiple initial and on-the-job training opportunities (in the field, via mentoring, online at your own pace, with a trainer - online or in person) as well as tools to track your progress and proactively prepare you for different career prospects.

And finally, the icing on the cake: an active social life (nicknamed Sherweblife) thanks to a rich calendar of activities that allows us to gather virtually and face-to-face throughout the year.

Reasons for the requirement of English: Sherweb has international customers and fluency in English is the only way to ensure proper service delivery to them. The main tasks related to this position require written and oral communication with an English-speaking clientele at all times.

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