Floor Supervisor

6 months ago

Abbotsford, Canada Cannon Estate Winery Full time

**Join Our Growing Team: Floor Supervisor Needed**

**Weekends for this position is a must, this is a day/evening position where flexible hours will be needed**

At Cannon Estate Winery, we're on a mission to create a warm and welcoming dining experience for all, and that starts with our extraordinary team. If you're passionate about great food, tasty cocktails, amazing wine, hospitality, and making every guest feel like family, we want YOU to be part of our family.

**Why Cannon Estate Winery?**

Our brand-new lounge will be opening soon with a menu that offers a delicious variety of options to enhance the experience at Cannon. You'll have the opportunity to work with a dynamic team, honing your skills and discovering new passions. All staff will be crossed trained in the tasting room and the lounge to increase their experience with all our beautiful wines and service areas.

**Inclusive Culture**:
We're not just co-workers; we're a family. We support each other, learn from one another, and grow together. You'll have the chance to thrive in an environment where your voice is valued.

At Cannon Estate Winery, we're committed to your growth. Whether you're a seasoned pro or new to the restaurant industry, we offer training and development opportunities to help you excel.

**Your Role as a Floor Supervisor**:
Supervision: Leading by example will be key to this position As a Floor Supervisor you will be responsible for opening and closing tasks, ensuring the team is kept busy, engaging with new customers, regulars and wine club members and more

Guest Experience: You'll be the face of our restaurant and tasting room, ensuring every guest feels welcome, heard, and satisfied. Your genuine smile and exceptional service will leave a lasting impression.

Order Accuracy: Attention to detail is key As a Floor Supervisor it is key your knowledge on both the restaurant Toast POS and the cellar Commerce7 POS is accurate as employees will come to you with questions.

Wine and Menu Knowledge: Help customers select food and beverages through romancing and knowledge of the menu; offering cocktails; suggesting courses; explaining the chef's specialties; identifying appropriate wines and pairings; answering food preparation questions. High level of wine, liquor and cocktail knowledge is considered an asset. As well as extensive training on the food menu.

Team Player: Collaborate seamlessly with your fellow servers, kitchen staff, and management to create a harmonious dining and tasting experience.

Hygiene and Safety: Maintain cleanliness standards, ensuring the safety and well-being of our guests and team.

**What We're Looking For**:
Passion for Hospitality: A genuine love for people, food, and of course WINE.

Effective Communication: Clear and friendly communication skills to interact with guests and colleagues.

Adaptability: The restaurant world is fast-paced, and you thrive in a dynamic environment.

Team Spirit: An enthusiastic team player who's willing to pitch in wherever needed.

Diversity: We celebrate diversity in all its forms and encourage everyone to apply, regardless of their background.

**How to Apply**:
If you're ready to embark on an exciting journey with us, please submit your resume and a brief cover letter.

Join us in creating memorable dining experiences where everyone feels at home. At Cannon Estate Winery, we believe that good food is meant to be shared with all, and we can't wait for you to be part of our diverse and dedicated team

As a Cannon Estate Winery Floor Supervisor, you are responsible for positive guest interactions while taking orders and serving food, and beverages in a friendly and efficient manner. This position plays a role in creating and providing an outstanding level of customer experience and satisfaction. Therefore, as a Floor Supervisor, it is essential that you maintain an energetic, friendly, and welcoming attitude at all times. Floor Supervisors are expected to be attentive to our guests’ needs making them feel welcome and comfortable. Since guest satisfaction plays a key role in our restaurant, Floor Supervisors are also responsible for checking on customers to ensure that they are enjoying their meals and take initiative and action to correct any problems.

**Major Responsibilities**
- Working in both our cellar tasting room and our on-site lounge
- Hosting wine tastings, sharing our story, wines and vineyard
- Learn and present wine product tasting notes to customers from both winery labels
- Serve Customers
- Receive and process orders from customers, data entry, invoicing, and credit card transactions on POS system; collect and provide change for cash transactions as required
- Check inventory and coordinate with the Tasting Room & Wine Club Manager for product availability
- Pick and package wine orders purchased by customers
- Exercises due diligence to maintain the accuracy of customer transactions
- Cleaning duties of cellar tasting area as well as picnic

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