Store Manager

3 weeks ago

Halton Hills, Canada Lucullus Bakery Toronto Premium Outlets Full time

**Store Manager Job Description**

**Summary**
The Manager is responsible for the efficient and responsible operation of the store. The
Manager will lead, manage, coach, motivate and train staff to achieve the highest level of customer service, while adhering to all Food Safety Protocols, Standard Operating
Procedures, corporate policies, Health and Safety regulations, and other programs and initiatives. The Manager will also maintain budgets, labour costs, inventory control, product presentation and merchandising. The Store Manager will coach and develop their team to foster customer loyalty, fulfill customer needs and actively contribute to an environment of employee and customer engagement.

Just like making our fresh buns, we need to understand the role of each ingredient so we can appreciate how it contributes to a beautiful finished product. This awareness helps us enhance our dynamics so that we can complement, rather than clash—and achieve more together as a team at Lucullus.

**Core Competencies and Job Duties**

Customer Offering
- Identifies and know how to produce all baked goods at the bakery
- Maintain the overall appearance of the store, ensure fresh product and availability are sustained; items are displayed nicely, eye-appealing and stocked in correct locations; while recognizing seasonal, holiday and weather effects on product sales
- Create a shopping experience that engages customers in a way that enhances loyalty, sales, and profit
- Provide superior customer service to meet customer needs
- Demonstrate exceptional product knowledge, including awareness of product changes, promotions, and seasonal trends
- Order, receive, organize, rotate, merchandise and present products and stock in accordance with company standards

**ROLES AND RESPONSIBILITIES**
- Resolve customer complaints and provide appropriate solutions in a timely manner
- Demonstrates a sense of pride, commitment, and passion for the brand and our customers; treats customers and the team professionally, courteously, and respectfully.

Policy / Regulatory Adherence
- Lead the implementation of all corporate policies, initiatives, and Standard Operating

Procedures and ensure the department and employees comply and use them effectively, including timely and accurate submission of all relevant documentation as required.
- Responsible for ensuring that food safety, and other regulatory requirements and procedures are implemented and maintained
- Maintain a clean and safe working environment as per Company requirements

Financial
- Maintains a healthy roster of exceptional staff by conducting frequent recruiting; ensure sufficient staff is available for operational hours, including opening and closing
- Inventory management including but not limited to ordering inventory as required;
- Ensuring end of day reports and duties are performed correctly and funds are balanced daily
- Directly responsible to ensure the store achieves all financial targets and maximizes sales and margins (Managing third party channels such as UberEats, Doordash etc.)
- Create appropriate sales forecasting, and marketing plan for the year to optimize potential sales
- Optimize labour costs (For example: During slower months, the store manager will play multiple roles on a daily basis to optimize cost.)
- Manage the store budget (Fro example: Continual search for more economical and efficient alternatives to existing vendors, Scale back on staff if needed etc)

Personal / Professional Development
- Thorough understanding of all relevant company programs; attend training as required
- Keeps abreast of local competitor activity, industry trends and makes recommendations on internal pricing, promotions and product policies
- Provides support with overall store operations including store opening and closing

**ROLES AND RESPONSIBILITIES**

Employee Engagement / Leadership
- Act as the employer of choice by actively supporting an environment of employee engagement
- Motivates and inspires associates to achieve sales goals and uphold brand standards; models expectations, recognizes outstanding performance and assists in the coaching and development of associates.
- Identify areas of concerns and improvement
- Hiring and onboarding of new team members
- Maximize productivity by scheduling available team members to appropriate shift(s)
- Resolve and assist in solving any challenging employee conflicts quickly and efficiently

Other Duties
- Responsible for buying local ingredients, supplies, etc., for the store as required;
- Coordinate maintenance of store equipment and repairs
- Troubleshooting equipment failures and working around faulty equipment
- Filing incident reports to upper management on any abnormal activities in the store
- Attend meetings with landlord, franchisor, and vendors as necessary
- Provide feedback for continuous improvement
- Other duties as required

**Requirements**:

- Ability to work in hot, hectic environment, stand, walk, bend, use

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