Business Analyst

2 months ago

Toronto, Canada Arthur Grand Technologies Inc Full time

Arthur Grand Technologies is currently seeking a highly motivated and skilled **Business Analyst - Intermediate** for one of our clients.

**Job Title**:Business Analyst - Intermediate**

**Location**:Toronto, ON, Canada**

**Duration**:Long Term Contract**

**Employment**: Contract

Technical Skills -IT Knowledge and Experience
- 5+ years of experience in the following:

- Demonstrated awareness of emerging IT trends and technologies
- Highly proficient using MS Office products
- Experience in the following is an asset:

- Knowledge of Salesforce (admin level preferred)
- Experience using Salesforce or similar CRM Products to develop solutions
- Hands on experience implementing Salesforce functionality
- Hands on experience configuring Salesforce or similar CRM Product, including workflows, validation rules, and security controls
- Knowledge and experience with implementing cloud-based technologies/solutions
- Knowledge and experience with the following Amazon Web Services (AWS) technologies - Amazon Connect, Amazon Pinpoint, Amazon DynamoDB, Amazon Kenisis Datastreams, Amazon S3, Amazon Polly, AWS Lamda and Amazon CloudWatch
- Knowledge of Contact Center Technology such as Call Routing, Interactive Voice Response, Workforce Management, etc.

Business Analysis Skills
- 5+ years of experience in the following:

- Leading and conducting business analysis at varying levels of detail in order to assess client’s business problems/opportunities and documenting the business requirements in such a way that technology solutions can be determined
- Creating procedures and processes to deploy changes in production environment to avoid or minimize impact to business operations
- Authenticating changes suggested by development, provide analysis and suggestion to avoid impact to business operations
- Substantiating analysis to business group to fix data issues and provide queries and scripts that help in debugging data issues
- Regularly reviewing production logs, providing analysis & suggestions to implement in a proactive manner
- Providing a comprehensive range of I&IT business analysis lead services for diverse business and technology needs, including development and maintenance of business relationships and providing ongoing I&IT advice for improvements to/options for business development
- Preparing and advising on business analysis policies, processes, best practices and standards to promote a comprehensive and consistent business analysis practice within the organization
- Conduct ongoing business analysis activities and analysis within all phases of the project life cycle, including initial technical requirements, detailed plan of business analysis activity, business modeling, analysis of business transformation, new business development and acquired solutions, continual refinement of business requirements and identification of significant changes in requirement documentation, and maintenance of approved business requirement
- Documenting the business requirements in such a way that technology solutions can be determined
- Updating business processes and user documentation for changes related to supported solution
- Developing strategies, preparing business cases and cost
- benefit analysis, and conducting feasibility studies for business I&IT initiatives
- Providing impact analysis and requirement/specification creation for supported solutions due to solution upgrades or any new requirements
- Conducting business modeling, use case modeling, conceptual and logical data modeling, process and data flow modeling, use case surveys, business rules definition, and non-functional requirements definitions for assigned projects
- Conducting gap analysis of vendor release upgrades to identify changes needed for business processes and best practice, and for solutions including configuration, reports and integration components
- Monitoring progress, resolving problems and reporting regularly to I&IT management and clients’ decision makers
- Developing performance measures for business analysis evaluation and conducting follow-up
- Experience with dispensed drug data and/or immunization data.

Public Sector/Healthcare Experience
- 2+ years of experience working with federal/provincial/broader public sector healthcare providers
- Knowledge of public sector Enterprise Architecture artifacts (or similar), processes and practices an asset
- Ability to produce technical documentation that comply with industry standard practices
- In-depth knowledge of industry standard such as Project Management Institute (PMI)
- Knowledge of public sector I&IT project management methodologies an asset
- Knowledge and experience with public sector Health related projects an asset
- Knowledge and understanding of Ministry policy and IT project approval processes and requirements an asset
- Experience adopting and adhering to public sector Unified I&IT Project Methodology, public sector Architecture and Gating process, and public sector Stand

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