Midnight Concierge

**JOB SUMMARY**:
This is a casual role. The Court at Laurelwood is a 24/7 facility. We are predominantly looking for coverage on the 12:00 am - 8:00 am shift. There may be the opportunity to pick up other shifts in the week as well.

The **Concierge **is responsible for promoting excellent customer service in all personal interactions with visitors, families, residents and staff. This position provides clerical support to all managers, and has a key role in the marketing and security of the building.

**KEY RESPONSIBILITIES**:

- Responds to all resident and visitor enquiries as their first priority in a diplomatic manner, utilizing problem solving and complaint resolution skills and ensures all complaints are forwarded to the General Manager in writing.
- Greets all visitors to the building and ensures that their needs are addressed in a pleasant and unhurried fashion and conducts mini tours in accordance with policies and procedures.
- Provides clerical and computer support to all managers as requested.
- Completes required records to support cash transactions related to the sale of guest and staff meal vouchers / tickets.
- Performs other duties as assigned.

**KEY QUALIFICATIONS**:

- Completion of grade 12 education and additional applied courses preferred i.e. office administration.
- Excellent verbal and written communication skills.
- Positive attitude and proven customer service skills through related work experience.
- Proven organizational skills and ability to multi task.
- Must demonstrate computer proficiency with MS Office, specifically Excel and Word and power point.

sabrasup

**Job Types**: Part-time, Casual
Part-time hours: 8-16 per week

**Salary**: Up to $16.80 per hour

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Waterloo, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you fully vaccinated against COVID-19? (Two Doses)

Work Location: One location