Room Checker

**POSITION AVAILABLE: Room Checker**

**REPORTS TO**:Housekeeping Manager**

**LOCATION: Hampton Inn by Hilton Hamilton**

**ADDRESS: 7 Queen Street North Hamilton, ON L8R 2T9**

**ROOM CHECKER**

Hampton Inn by Hilton Hamilton Hotel is looking for an enthusiastic individual who is passionate about customer service and dedicated to their work. Our goal at the Hampton Inn is to exceed the expectations of every guest staying with us by providing a swarm, engaging and personalized service. We work to recruit, train and retain bright and energetic people who are committed and dedicated to customer service, and who believe in spirited teamwork. Under the general supervision of the Housekeeping Manager, the Room Checker will perform the following duties but not limited to:
Helping Housekeeping Manager in day to day Housekeeping affairs. i.e. Cleaning, Scheduling, Staffing, Inventory control, Health & Safety, following Hilton Brand Standard and Standard Operational Procedures etc.
- Cleaning rooms as per the Hilton Brand Standard.
- To assist with Laundry in case of high occupancy and when needed.
- To assist with Houseperson in case of high occupancy and when needed.
- To check guest rooms and designated housekeeping areas achieving standards of cleanliness and presentation as laid down by the brand
- Supervise the Room attendant day to day operation
- To establish a good working relationship with Room Attendants in order to ensure positive response
- To ensure the accurate completion of housekeeping forms/reports
- To be knowledgeable about and follow the rules outlined in the Collective Agreement
- To ensure fair delegation of work and safe use of cleaning materials and supplies for Room attendant.
- To liaise with Guest Services and Maintenance regarding “ready rooms”/maintenance work orders in order to achieve guest satisfaction
- To respond to special requests, VIP and MOD rooms
- To adhere to all matters relating to hygiene, health, safety and emergency procedure
- To carry out any reasonable request to the guests
- To provide exceptional customer service with positive addressing of guest concern/complaints
- To work and communicate in a professional and ethical manner with colleagues assisting where necessary
- To assist with team member orientation/training within the department
- To maintain standard of punctuality, uniform/ dress code appropriate to position and personal hygiene
- To attend meeting and training as required and to recognize the importance of contributing new ideas and initiative to the overall success of the operation
- To contribute to the security of the building, company asset and guest/co-workers safety with full adherence to security procedures with proper handling of keys.
- Update physical status of room condition by punching the room code in the phone.
- Write maintenance requests for room deficiencies.
- Assist with the closing procedures, Lost and found enquiries and logging in the system, etc.)
- Involves developing and training other housekeeping staff
- Adhere to all matters relating to Code of Conduct, health, safety and emergency procedures
- Other duties assign by the Management.

**Experience**:

- housekeeping/ Hotel: 2 years (preferred)

**Apply...**

Vrancor Hospitality is an equal opportunity employer and we would like to thank all applicants for their interest. Only those applicants under consideration will be contacted.

Pay: $18.00-$20.00 per hour

Schedule:

- 8 hour shift

**Education**:

- Secondary School (required)

**Experience**:

- Cleaning: 1 year (required)
- Hotel Cleaning: 1 year (required)

Work Location: In person