Youth Summer Job technical Support Analyst

3 weeks ago

Vancouver, Canada MOSAIC Full time

**This is a YOUTH SUMMER job ending September 3, 2023.**

**MOSAIC operates on the traditional and unceded Coast Salish Territories, the ancestral lands of the sḵwx̱wú7mesh (Squamish), sel̓íl̓witulh (Tsleil-Waututh), xʷməθkʷəy̓əm (Musqueam), qiqéyt (Qayqayt), sc̓əwaθən məsteyəx (Tsawwassen), kʷikʷəƛ̓əm (Kwitwetlam), q̓ic̓əy̓ (Katzie), qʼʷa:n̓ƛʼən̓ (Kwantlen), SEMYOME (Semiahmoo) and Matsqui nations where we are privileged to carry out our mission.**

**WHY YOU SHOULD WORK WITH US**:
MOSAIC is one of Canada’s largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater Vancouver and throughout BC. For the past 45 years, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientation, gender identity or expression (2SLGBTQI+), and racialized individuals. We have been recognized in the 2019 List of Best Workplaces in Canada (100-999 employees), the 2020 list of Best Workplaces Managed by Women and 2021 List of Best Workplaces in Canada (100-999 employees) by the Great Place to Work® Institute. Our employees benefit from many diverse perspectives, taking part in training opportunities for career growth.

**JOIN OUR TEAM**

We are looking for a motivated Technical Support Analyst to join our Business Technology & Operations team for the Summer of 2023

**POSITION FUNCTION**:

- Act as the first line of support to MOSAIC users, providing support to efficiently and tactfully resolving user issues
- Assist in documenting and testing processes including producing user instructions
- Provision, deploy, maintain, and troubleshoot infrastructure, hardware, and software
- Help identify weaknesses and improve cybersecurity within MOSAIC, including maintenance of software and systems to secure and protect the organization, as well as the removal and management of cyber threats
- Work with IT Team to deliver projects, as approved by the IT Manager
- Maintain and test data backup and collect and report related statistics
- Set-up, monitor, and maintain user IDs and access rights
- Capture, monitor, and review logs and compile reports

**QUALIFICATIONS**:

- Completion of post-secondary IT certificate and/or comparable IT experience
- Knowledgeable in current versions of Microsoft Windows operating systems and computer hardware and software; standard office equipment; use of Windows, MS Office suite, E-mail,

Engaging Newcomers, Enriching Communities, Internet browsing, Teams, etc.; some knowledge of how to repair printers and other computer-related equipment; some knowledge on virtualization technology and cloud computing; familiar with MAC OS
- Troubleshooting skills in networks, hardware, software
- Able to install software and configure computers
- English communication skills, with other languages an asset
- Organized and able to set priorities, meet deadlines, and work under pressure
- Able to work independently and with a team
- Culturally sensitive, tactful, discrete, diplomatic, patient, flexible
- Customer service experience and/or comparable training
- Current, satisfactory Criminal Record Check will be required
- BC driver’s license (N or full) an asset
- Working in a multicultural environment and/or non-profit experience an asset
- Keyboarding speed of 30-45 wpm an asset

**HOURS**:
35 hours per week, with requirement to work non-standard and/or flexible shift/hours, evenings, and weekends as assigned. This is a temporary job ending September 3, 2023.

**DEADLINE**:
May 23, 2023 at 5pm or until the position is filled.

**IMPORTANT NOTES**:

- Before applying, you must be legally permitted to work in Canada through citizenship or permanent resident status. If you have a work permit, please ensure that it allows you to work for the duration of this position.
- We are committed to creating a safe and healthy working environment for our employees. MOSAIC employees are expected to adhere to several policies and procedures such as _Right to a Respectful Workplace_, _Code of Conduct_, and _COVID-19 Vaccination_.

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