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Technology Infrastructure Analyst
3 months ago
Date: May 1, 2024- Location: Pickering, ON, CA- Type of Position: Permanent ( Standard Req Only)- Type of Position:
- Number of Positions: 1- Salary Min: $77,512.00- Salary Max:
- Description:
- Do you want to be part of a team helping to strengthen every community across Ontario? Are you interested in seeing the importance of your work firsthand? Do you have a passion for big data and cloud computing - and know the benefit of using data to improve business practices?
**Become a Technology Infrastructure Analyst** **with MPAC**
The Municipal Property Assessment Corporation (MPAC) is made up of a team of experts who understand local communities and assess every property in Ontario. What we do provides the very foundation that municipalities use to base the property taxes needed to pay for the services we use every day. Learn more.
Our Information Technology team works closely with each department across the business to design, build and deliver innovative solutions that help make MPAC an international leader in the property assessment industry. The way we think about technology is different, and our teams are proud to share their knowledge and contribute to meaningful, technology-enabled success stories that enhance operational intelligence and customer service delivery. We tackle complex problems collaboratively in an agile environment, and are committed to ensuring MPAC technology is consistently available, scalable, performance-based and secure. We’re a group of forward-thinking and talented professionals who stay ahead of the game by using open source technology, cutting-edge cloud computing, advanced analytics and predictive and machine learning models. Learn more at mpacspark.ca
**Equity, Diversity, Inclusion and Anti-Racism**
MPAC is committed to Equity, Diversity, Inclusion and Anti-Racism. We take important steps towards ensuring that all voices are respected, valued and being heard. MPAC is dedicated to fostering an environment where employees can bring their full, unique and authentic selves and are inspired to do their best work.
**What makes you great for this role?**
You are a customer-focused individual who can provide operational and technical support for the technology infrastructure through the establishment of program standards for configuration and technical assistance to other staff, by providing specialized assistance with the evaluation, deployment and production of management information technology systems in MPAC.
**We have**:
- A team of highly skilled, dedicated and collaborative staff to work with
- Leadership that supports you
- An enterprise that embraces change
- A work environment that has flexible work locations (including remote), hours of work and overall employee wellness support
**You have**:
- Post secondary education in computer science/technology support or related field, completed or in progress
- Minimum 3 years progressively responsible experience providing technical support to clients and/or end-users OR a combination of experience and education
- Strong understanding of all aspects of the IT Infrastructure support area
- Demonstrated understanding of data processing concepts/procedures and Internet and Intranet protocols;
- Strong analytical and problem solving skills to troubleshoot operating systems, coupled with a willingness to share ideas and solutions to technology challenges
- Ability to multi-task and manage competing priorities
- The ability to work well on a team and communicate effectively
- The ability to perform duties off hours and on an on-call basis as required
**Nice to have**:
- A practical understanding of agile methodology
**What you will do**:
- Provide front line technical support to MPAC staff regarding technology infrastructure and service delivery for a robust and resilient technology infrastructure
- Provide direct customer service support in technology infrastructure troubleshooting, problem identification, isolation and resolution
- Maintain systems and data security through the implementation of processes and procedures and on-going monitoring of staff adherence to the standards and procedures to ensure a secure technology environment
- Provide support for front line service staff in the daily use of technology and systems delivered on Windows/Mac and IOS/Android Operating System platforms
- Provide maintenance services of servers located in all offices
- Provide technical support to ensure connectivity of all types of workstation operating systems used by MPAC, to the file servers
- Assist in technical installation and management of data backup software, and ensure that backups are performed and that adequate test / restore and restore procedures are available
- Maintain collaborative and sustainable partnerships with clients by providing staff with guidance and support to meet technology infrastructure requirements
- Work remotely from direct management and provide remote Service Desk functions
**Additional Informat
