Mermaid Support Team Member

6 months ago


Brockville, Canada Aquatarium Full time

**Our Mission**:
To inspire curiosity through enriching and entertaining experiences of the 1000 Islands Region of the St. Lawrence River

**Nature and Scope**:
**Duties and Responsibilities**:

- Administration / Gift Shop_
- Provide exceptional customer service to all visitors.
- Seek out our visitors to ensure that we are exceeding their expectations.
- Responsible for ensuring that admission and gift store funds are collected appropriately.
- Follow marketing direction regarding stocking of gift shop.
- Floor Support / Customer Relations / Gala_
- Greet and assist guests.
- Answer any questions that the guests have.
- Demonstrate knowledge of our facility and related topics.
- Remain calm, friendly, and enthusiastic at all times.
- Assist with set-up and tear-down as required.
- Kids Zone_
- Assist with the implementation and support of a range of activities for different age groups.

**Health and Safety**:

- Ensure all Health, Safety and Risk Management policies and procedures are followed at all times, by all participants.
- Support the maintenance of a safe, clean, and well-organized facility environment.

**Customer Service**:

- Able to work independently or as a team member.
- Deliver exceptional customer service to all guests and go above and beyond to accommodate requests to ensure an amazing experience.
- Act professional when dealing with difficult guests and vendors. Work towards solutions to ensure a positive experience.

**Required Skills and Experience**:

- Excellent written and verbal communication skills
- Experience working with children or adults in a group setting
- Criminal Reference Check
- COVID Vaccination

**Work Environment**:

- Temporary / Contract Position (March Break)
- Indoor work

**Job Type**: Seasonal

**Salary**: $16.55 per hour

Expected hours: 35 - 40 per week

**Benefits**:

- Dental care
- Flexible schedule
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

**Experience**:

- Customer service: 1 year (preferred)
- Retail sales: 1 year (preferred)

**Language**:

- English (preferred)

Ability to Commute:

- Brockville, ON K6V 0C4 (required)

Work Location: In person



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