Customer Service Associate

7 months ago

Grimsby, Canada Essential HR Full time

Habitat for Humanity Niagara, Grimsby location, is seeking a full-time and part-time Customer Service Associate

Reporting to the ReStore Manager (RM) and working together in a team environment with the Warehouse lead, the Customer Service Associate is a key resource to lead and control the sales activities of the store including; sales transactions, direction of volunteers, merchandising, operation of the POS including; opening and closing procedures, daily balancing, customer service, resolving customer issues and managing incoming calls to the store. Additional responsibilities include: daily donor pickup program entry and follow-up, warehouse support, volunteer sign in/out.

**As the Customer Service Associate, you will be responsible for**:
Safety
- Reports any safety hazard to ReStore Manager
- Ensures 100% compliance to all safety policies and procedures and utilizes appropriate safety equipment and seeks assistance when necessary
- Actively pursues safety improvements
- Certification in 1st Aid as required

Customer Service and Sales
- Servicing of customer’s needs and maximizing sales
- Resolves customer issues, complaints or insights and report to RM for any follow-up
- Maintain professional and consistent communication with customers
- Responsible for the cashing out of customers, handling exchanges, refunds and store credits
- Daily balancing of sales and for the preparation of the next day’s deposit
- Explain the role of Habitat for Humanity and promoting our brand within the community we serve

Merchandising
- Merchandising of new and existing product
- Maintains the upkeep and housekeeping of the store.
- Gives guidance and input for pricing of product

Donor pickup program and Warehouse support
- Deliver professional and consistent communication when interacting with customers, donors, volunteers and staff
- Supporting and advocating our tax receipt program to current and potential donors
- Work with Donors to receive the right caliber of product quality pertaining to our retail image
- Listing and recording of donated goods for tax receipting and donor recognition
- Assisting with incoming/outgoing inventory from the warehouse: pricing, meeting donors and assessing goods, assisting with pickup of sold product.
- Ensures all inventory is fully checked, repaired, in working order and suitable for sale having clear and visible pricing before coming onto the floor
- Working with the WL maintains the cleanliness of the exterior receiving area and store’s back lot

Volunteer direction
- Giving direction to volunteers who assist us with all ReStore including; bringing product to the floor, merchandising, housekeeping and customer/donor service
- Orientating new volunteers and ensuring positive experience to retain commitment
- Working with the Manger volunteer Engagement and ReStore Manager to support volunteer recruitment, orientation and retention
- Advocate volunteering with HFHN, explain the various needs of the organization.

**The Customer Service Associate will have**:

- Working with the Manger volunteer Engagement and ReStore Manager to support volunteer recruitment, orientation and retention.
- Post-Secondary Education or equivalent with a minimum 3-5 years in customer service related field, cash balancing register experience necessary, previous management or leadership experience preferred, forklift certification preferred
- Ability to communicate in a professional manner with donations, volunteers, and staff members.
- Ability to work with a diversified group of people
- Sound judgment, superior organization and prioritization skills.
- Strong communication skills are essential.
- Self-starter, high energy and strong independent work ethic.
- Demonstrates ability to multi-task and is team-oriented.
- Experience working in volunteer organization.
- Normally required to lift heavy items regularly
- Flexible schedule at required times.

**Apply**
- Habitat for Humanity Niagara is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, colour, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status or any other class or status in accordance with applicable federal, provincial and local law.

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