Isl 18r

Posting Title- ISL 18R - Junior Service Analyst- Position Classification- Information Systems R18- Union- GEU- Work Options- Hybrid- Location- Victoria, BC V9B 6X2 CA (Primary)- Salary Range- $62,255.85 - $70,557.73 annually (Effective April 9, 2023)- Close Date- 4/27/2023- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Citizens' Services- Ministry Branch / Division- Enterprise Services Division / Digital Workplace and Collaboration Services Branch.- Job Summary**Support government services in this dynamic team.**

**About Our Ministry**:
A service-focused organization, CITZ strives to be a great place to work, where all employees feel both engaged and motivated to do their best.

**About Our Division**:
**About the Role**:
The Junior Service Analyst role is focused on providing order management inclusive of order entry and enablement, for Unified Communications, Microsoft Teams and traditional telephony service including problem resolution for Ministry and Broader Public Sector clients.

**Job Requirements**:
**Education and Experience**:
**An equivalent combination of education, training and *related experience may be considered**:

- Degree in business administration, public administration, communications, or other related field; and two years of *related experience, **OR**:

- Diploma in business administration, public administration, communications, or other related field; and three years *related experience, **OR**:

- Post-Secondary Certificate in business administration, public administration, communications, or other related field; and four years of related experience, **OR**:

- Secondary School graduation and five years of *related experience.

**Related experience (within the last ten years) includes all of the following**:

- Engagement and consultation processes with a diverse array of stakeholders
- Communications and including issues involving various stakeholders
- Writing and editing communication materials including briefing notes, online articles, blog submissions, and/or other online or social media communications.
- Changing technical information technology writing/ content, into plain language end user focused communications.
- Managing projects and/or programs; specifically, planning, developing, implementing and evaluating

**Preference may be given to applicants with one or more of the following**:

- Experience in order processing
- Experience troubleshooting, testing, implementing software and hardware solutions.
- Experience working with the Microsoft suite (e.g. Skype for Business, Teams (including Microsoft Teams Room Service)) and Voice Services (e.g. Unified Communications, traditional telephony). Preference may be given to applicants with 1 or more years working experience.

**About this Position**:
Flexible work options are available; this position may be able to work from home a few days a week as per the Telework Agreement.

An eligibility list may be established to fill future permanent and/or temporary vacancies across the Ministry of Citizens’ Services.

**Working for the BC Public Service**:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

**How to Apply**:
**Cover Letter: NO** - Please do not submit a cover letter as it will not be reviewed.

**Resume: YES** - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

**Questionnaire: YES** - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

**Additional Information**:
A Criminal Record Check (CRC) will be required.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.
- Job Category- Information Management/Information Technology