Creative Service Manager

3 months ago

Toronto, Canada Rogers Communications Full time

Are you ready to take your career to new heights and be a part of a dynamic team at Rogers Sports & Media? We believe in creativity, innovation, and collaboration in everything we do, and we are looking for people who share this mindset to join us. With a monthly reach of 30 million Canadians, you can help shape the future of sports, news, e-commerce, and entertainment. At Rogers, we value diversity and inclusivity and believe that every voice matters. Join us today and be a part of a team that is redefining the future of media.

**Creative Services Manager**

The Creative Services Manager will work closely with our Marketing & Creative Group and cross-functional teams to ensure the smooth delivery of campaigns and creative projects to meet business timelines and objectives. Reporting to the Sr. Creative Services Manager, you will be the central source for resource planning to ensure all workload is prioritized according to business needs, managed efficiently and delivered on time without compromise.

**What you will do**
- Oversee and manage the creative resource allocation for each campaign, project or creative ask
- Maintain a high-level overview of campaign and project timelines, managing time that allocated team members spend on each stage of the process
- Have a full understanding of creative capacity at any point in time to help manage workload assignment and drive efficiency across the team
- Understand the scope of each campaign/project and underlining business objectives
- Work collaboratively with Marketing lead to understand all needs and ensure connection to the right resources of each ask, allowing Marketing and Creative to connect directly
- Regularly discuss resource availability with Creative leaders to identify capacity opportunities
- Understand the resource availability across the Creative department and allocate workload and timeframes effectively to drive optimal performance and delivery outcomes
- Foresee potential rock-blocks and act with initiative to provide solutions to ensure smooth delivery of all work
- Objectively manage freelance resources and budgets assigned to each campaign/project
- Intake campaign requests, build schedules and deliverables lists in collaboration with Marketing
- Assign appropriate resources with appropriate hours of work via project management tools
- Utilize project management tools to ensure all hours are tracked and status is maintained accurately throughout the development and delivery process
- Ensure the creative team delivers work by (or ahead of) the agreed-upon deadline
- Improve or maintain the creative resource’s utilization rate, aiming for a high percentage of productive hours
- Effectively communicate with all stakeholders when navigating conflicting priorities and providing solutions to ensure positive outcomes are achieved
- Bring a solutions-orientated mindset to all conversations
- Be a trusted partner of Marketing and Creative teams

**What you bring**
- Demonstratable experience in a similar role, managing workflow and resource allocations in an agency or in-house marketing/creative team
- A positive attitude with the ability to focus on solutions and efficient problem solving
- Excellent communication skills with the ability to clearly, rationally, and credibly, influence outcomes at all levels and across all teams
- Strong understanding of the creative process as well as media and content production
- Ability to assess the situation and provide solutions to redistribute workload with more balance of time and skillset
- A proven ability to multi-task and prioritize workload with a deep understanding of resource management and the campaign delivery process - working with both internal and external stakeholders
- An organized and analytical mindset with the ability to act decisively and with business success in mind
- Experience a variety of creative solutions on any given day including 360* marketing campaigns, branded content, video production, radio commercials, promotional contests and digital / social media tactics, event & spatial design
- Excellent attention to detail
- A love for sports and entertainment.

**What in it for you?**

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

- Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
- Company matching contributions to charities you support

Growth & Development Opportunities:

- Self-driven career development programs (E.g. MyPath program)

Wellness Programs:

- Homewood employee & family assistance program
- Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
- Low or no-cost fitness membership with access to virtual classes

Our commitment to the environment and

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