Electronics Service Technician

1 week ago

VaudreuilDorion, Canada Test Equipment Distributors Canada Inc. Full time

**Job Title**:Electronics Service Technician

**Department**:Service

**Reports To**:General Manager

**ESSENTIAL RESPONSIBILITIES, AUTHORITIES AND EXPECTATIONS**:

- Troubleshoot, repair to component level (if needed), and install a wide range of NDT equipment from multiple manufacturers.
- Perform periodic maintenance on NDT equipment.
- Interface with customer(s) to schedule service call(s) for both repair and maintenance activities.
- Provide technical support to customers when they are attempting to troubleshoot/repair their own equipment.
- Provide technical support to fellow service technicians when needed.
- Follow up with customers to ensure product repairs are satisfactory and service call was performed to expectations.
- Participate with planning equipment layout/facilities requirements for installation of equipment.
- Identify areas in need of potential upgrade or replacement.
- Advise customers if equipment is not in compliance with current safety standards, including radiation leakage, operator safety and equipment protection.
- Partner with sales department to determine what replacement equipment will satisfy customer needs when equipment has reached end of life and needs to be replaced.
- Train customer personnel on safe and proper operation of equipment.
- Train customer personnel to perform any maintenance that needs to be done by operators.
- Partner with Service Coordinator to schedule workload efficiently to minimize customer inconvenience and maximize productivity.
- Review jobs and timesheet each week for accuracy.
- Maintain in-house repair of NDT equipment (Montreal location).
- Maintain accurate inventory and supplies for assigned warehouses.
- Responsible for maintaining valid calibration dates on diagnostic tools, meters, and equipment.
- Complete and submit a weekly vehicle inspection report to the designated Service admin staff.
- Follow all safety practices appropriate for jobs being performed.
- Look for opportunities while on job sites that could benefit customers and the company.
- Maintain facility cleanliness and work area at the customer site and at warehouse locations.
- Turn in paperwork such as work orders and expense reports in a timely manner.
- Be on time, reliable and professional while maintaining TED Canada's core values.
- Willing to travel, sometimes overnight and on short notice.
- Other duties as assigned.

**KNOWLEDGE/SKILLS/ABILITIES**:Experience in electronics. Complete understanding of TED Canada products. Excellent oral/written communication skills. Excellent phone etiquette. Able to multi-task. Customer service driven, teamwork oriented, professional, upbeat, energetic, takes initiative, dependable, takes pride in work. Detail oriented (performs in a manner that will prevent errors and omissions).

**QUALIFICATIONS**:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**REQUIRED EXPERIENCE**:Minimum 1 year industrial x-ray repair experience.

**LANGUAGE SKILLS**:Must be bi-lingual Basic command of the English and French language. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

**PHYSICAL DEMANDS**:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, talk and hear. The employee is occasionally required to reach with hands and arms, and stoop, kneel or crouch. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus.

**WORK ENVIRONMENT**:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts.

**Job Types**: Full-time, Permanent

Additional pay:

- Commission pay

**Benefits**:

- Paid time off

Schedule:

- 8 hour shift

Licence/Certification:

- Driving Licence (required)

Willingness to travel:

- 25% (required)

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