Rent Supplement Analyst

**Division**:
Housing Services

**Important Notices & Amendments**:
As an employer of choice, Niagara Region offers competitive salaries and benefits, a defined benefit pension plan, a corporate wellness centre, access to the Employee and Family Assistance Program (EFAP), mentorship and training programs, employee recognition programs, and more. In addition, the Region recognizes the value of having flexible work arrangements to support better work-life balance for our employees.

**Temporary Duration**:
Approximate Duration: 10 months

**About Us**:
Serving a diverse urban and rural population of more than 475,000, Niagara Region is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and numerous community partners, the Region delivers a range of high quality programs and services to support and advance the well-being of individuals, families and communities within its boundaries. Nestled between the great lakes of Erie and Ontario, the Niagara peninsula features some of Canada’s most fertile agricultural land, the majesty of Niagara Falls and communities that are rich in both history and recreational and cultural opportunities. Niagara boasts dynamic modern cities, Canada’s most developed wine industry, a temperate climate, extraordinary theatre, and some of Ontario’s most breathtaking countryside. An international destination with easy access to its binational U.S. neighbour New York State, Niagara attracts over 14 million visitors annually, as well as a steady stream of new residents and businesses.

Please note that effective February 12, 2023 mandatory COVID-19 vaccinations are no longer required as per the Niagara Region’s amended COVID-19 Vaccination Policy. As a result, you will not be required to submit verification of your vaccination status before starting employment with the Niagara Region. However, the Niagara Region continues to reserve the right to reintroduce vaccination requirements in the future if necessary to respond to changing public health advice and\or government direction. The Niagara Region continues to strongly encourage everyone to remain up-to-date with vaccinations.

**JOB SUMMARY**:
Responsible for placement of units under all rent supplement programs, verification of applicant information, ensuring continued eligibility and suitability of tenants. Also Responsible for tenancy administration, including timely rent-geared-to-income (RGI) rent calculations for households under all rent supplement programs, preparing notices of rent increases/decreases and contacting tenants as required.

**QUALIFICATIONS**

EDUCATION
- 2-year post-secondary diploma in Social Services, Business or other related field

KNOWLEDGE/EXPERIENCE
- At least 2 years of administrative experience in a fast paced computerized office environment within a human services environment providing customer service to clients.
- Course/certificate Rent-Geared-to-Income (RGI) training
- All relevant legislation including Housing Services Act, Residential Tenancy Act, Freedom of Information and Protection of Privacy Act and the Ontario Human Rights Code

SKILLS
- Yardi or related property management and wait list software
- Possess strong written and verbal communication skills
- High level of customer service working with vulnerable populations
- Excellent evaluation and judgement skills
- Bilingual English and French preferred

SPECIAL CONDITIONS
- In accordance with the Corporate Criminal Record Check Policy, the position requires the incumbent to undergo a Criminal Records Check and submit a Canadian Police Clearance Certificate

**RESPONSIBILITIES**:

- Completing tenancy administration, such as preparing declaration packages and rent calculations in accordance with legislative requirements, local policies/procedures and guidelines, including but not limited to: (70% of time)
- Calculating Rent-Geared-to-Income for new and existing tenants
- Verifying income source documents
- Confirming tenant ongoing eligibility on an annual basis; advising tenants of their right to appeal and the appeal procedures
- Preparing and initiating changes/amendments to the tenant’s RGI rent and advising the tenant and private rent supplement landlord of the changes
- Processing forms and correspondence to tenants and rent supplement landlords pertaining to rent increases/decreases in accordance with Housing Services Act
- Updating and maintaining an effective tracking system to ensure all household annual reviews are sent, completed and received within appropriate time frames
- Updating the Yardi database with tenant information, including income amounts, income types, annual RGI rent changes, interim rent changes, market rents, and other relevant information
- Ensure compliance with agreements, policies and local rules for both the Service Manager and landlords/ agencies
- Providing administrative support for the (1) Rent Supplement Contracts and (2) Housing Allowa