Customer Support Specialist

3 weeks ago

Brantford, Canada North Results Inc. Full time

**Customer Support Specialist**

**searchie.io** - Product Site

**Hybrid remote in Brantford, Ontario**

**Who we are and what we need**

This is your opportunity to join our dynamic and growing SaaS company, Searchie.io. We help knowledge experts and businesses create, organize, and share content through digital courses, membership sites, coaching programs, or information businesses.

Reports to: Customer Support Manager

Location: Brantford, Ontario. **(Hybrid)**

Term: Full-time

**What you’ll do**
- Provide front-end client support for technical, procedural, and financial concerns for clients and internal stakeholders.
- Resolve issues related to finances, permissions, plans, subscriptions, upload allotments, audience membership, and errors.
- Participate in discussions and create knowledge management materials for public-facing and internal support documentation.
- Support customer support and development initiatives by creating and maintaining Standard Operating Procedures, conducting audits, and identifying areas where team members need support or training.
- Collaborate with Customer Success, Development, Marketing, and all other teams to support Searchie, and related products, platforms, clients, and internal stakeholders. Also, support live events and promotions when necessary.

**Who you are**

You bring a contagious sense of humour and a positive outlook on life to your work and always look for ways to make people feel included and valued. You believe having fun is crucial for maintaining a healthy work-life balance and strive to bring joy to every aspect of your life.

As a true innovator, you constantly seek new and creative solutions to your challenges. You approach every problem with an open mind and a willingness to think outside the box. You value simplicity and believe the best solutions are often the easiest to understand and implement.

Finally, you are a true community builder who understands the power of collaboration and teamwork. You know that no one can achieve greatness alone and are always looking for ways to support and uplift those around you. With your strong sense of integrity and unwavering commitment to doing what is right, you inspire others to be their best selves and work together to create a better world.

**Functional Skills**
- Strong customer service and communication skills
- Knowledge of technical support and troubleshooting processes
- Ability to communicate complex information in a non-technical manner
- Familiarity with customer relationship management (CRM) software such as Intercom, Zendesk or Hubspot
- Understanding of financial and payment processes and platforms (e.g. Stripe, Chargebee)
- Strong understanding of Searchie and related platforms

**Leadership and Execution Behaviors**
- Strong technical aptitude, critical analysis and communication skills are being leveraged and improved.
- Demonstrates the ability to think creatively and outside the box to solve complex customer issues.
- Ability to collaborate and work effectively with cross-functional teams including, but not limited to product, marketing, and development.
- Leverage administrative tools to test and replicate and resolve technical issues as it pertains to Searchie and related platforms.
- Good understanding of the payment process and a willingness to provide “best effort support” to clients to troubleshoot issues related to Searchie.
- Helping team members succeed in their roles, with the ultimate objective of providing the best support possible to our customers.
- A flexible and proactive attitude, as well as the ability to work well under pressure.

**Our Core Values**
- Community: Listens to customer feedback and uses that information to identify trends and make recommendations for how the company can better serve its customers.
- Fun: Approaches their work with a positive and friendly attitude, using humor and empathy to connect with customers and make the support experience more enjoyable.
- Impact: Works to resolve customer issues quickly and efficiently, ensuring that customers are satisfied with the outcome and that the company's reputation for quality service is maintained.
- Innovation: Always looking for ways to improve the support experience for customers, exploring new tools and technologies that can streamline processes and increase efficiency.
- Integrity: Communicates with customers honestly and transparently, providing accurate information.
- Simplicity: The customer support specialist communicates in clear and simple language, avoiding technical jargon and using plain English to ensure that customers understand the information they are given.

**Qualifications**
- Bachelor's degree in a related field, such as Computer Science, STEM programs, Business Administration, Marketing, or Communications
- 1-3 years of relevant work experience in customer service, technical support, or a similar role
- Experience with CRM software, helpdesk ticketing systems, and financial or

  • Customer Support Specialist

    3 weeks ago

    Brantford, Canada North Results Inc. Full time

    **Customer Support Specialist** **searchie.io**: - Product Site - Company Site Hybrid remote in Brantford, Ontario **What is Searchie?** We are looking for a motivated, detail oriented Customer Support Specialist to join our growing and diverse global team! In this role you will be our customers’ primary contact for navigating and troubleshooting the...

  • Customer Support Specialist

    3 weeks ago

    Brantford, Canada North Results Inc. Full time

    **Customer Support Specialist** **searchie.io** - Product Site **Hybrid/Remote in Brantford, Ontario** **Who we are** **What we need** We are looking for a motivated, detail oriented Customer Support Specialist to join our growing and diverse global team! In this role you will be our customers’ primary contact for navigating and troubleshooting the...

  • Customer Support Specialist

    2 weeks ago

    Brantford, Canada North Results Inc. Full time

    **searchie.io** - Product Site **Hybrid/Remote in Brantford, Ontario** **Who we are** **What we need** We are looking for a motivated, detail oriented Customer Support Specialist to join our growing and diverse global team! In this role you will be our customers’ primary contact for navigating and troubleshooting the Searchie platform. Your...

  • Customer Support Specialist

    3 weeks ago

    Brantford, Canada North Results Inc. Full time

    **Customer Support Specialist for Membership.io (12-month Contract)** **membership.io** - Product Site (Formerly searchie.io) **Hybrid remote in Brantford, Ontario** Reports to: Customer Support Manager Term: Fixed-term contract, 12 months (Maternity leave coverage) *Possibility of extension or continued employment based on future needs and...

  • Service Dispatcher/customer Support

    2 weeks ago

    Brantford, Canada Convergint Technologies Ltd Full time

    Convergint is looking for a team-oriented, results-driven, Service Coordinator, to join our amazing culture in our **Brantford** **office.** The Service Coordinator answers, responds to, and meets the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint becomes the...

  • Customer Support Representative

    3 weeks ago

    Brantford, Canada Wurth Industry of Canada Full time

    Customer Support Representative Wurth Industry of Canada Ltd. Brantford, ON $39,000-$43,000 a year - Full-time, Permanent CUSTOMER SUPPORT REPRESENTATIVE Company Wurth Industry of Canada Ltd. Is one of sixteen sister companies of Wurth Industry of North America and a member of the Wurth Group of companies. We are widely recognized as a premier supplier...

  • Care Specialist

    3 days ago

    Brantford, Ontario, Canada Home and Community Care Support Services Part time

    We are seeking a skilled Care Specialist to join our team at Home and Community Care Support Services. As a key member of our team, you will play a vital role in assessing patient care needs, providing access to community services, and collaborating with patients, caregivers, and healthcare practitioners.This is an ongoing position with an attractive...

  • Nephrology Support Specialist

    6 days ago

    Brantford, Ontario, Canada St. Joseph's Healthcare Hamilton Full time

    Job SummaryThe Nephrology Support Specialist will be responsible for preparing dialysis machines, collecting patient data, and collaborating with healthcare professionals to deliver exceptional patient care.About the Team:Work in a dynamic and supportive environment at St. Joseph's Healthcare Hamilton.Collaborate with experienced healthcare professionals to...

  • Customer Support Associate

    5 hours ago

    Brantford, Ontario, Canada Sika Full time

    About SikaSika Canada is a leading manufacturer of special construction products for the building and civil engineering sectors. We offer a comprehensive range of solutions, including concrete repair, protection, and structural reinforcement, sealing and bonding, waterproofing, concrete admixtures and additives, industrial, commercial, and institutional...

  • Logistics Support Specialist

    6 days ago

    Brantford, Ontario, Canada Recooty Full time

    Recooty is seeking a Logistics Support Specialist to join our team. In this role, you will be responsible for assisting installation crews with daily truck inspections, ensuring regularly scheduled truck maintenance is being carried out, and working closely with installation, sales, and WFP departments to ensure a smooth and accurate flow of installation...

  • Senior Executive Support Specialist

    5 hours ago

    Brantford, Ontario, Canada APOTEX Full time

    Job SummaryThe Senior Executive Support Specialist will provide high-level administrative support to the Vice President and General Manager, as well as members of the Site Leadership Team. This role requires exceptional organizational and communication skills, with the ability to work independently or as part of a team.About ApotexApotex Inc. is a global...

  • Regional Manager, Investment Specialists

    3 weeks ago

    Brantford, Canada Scotiabank Full time

    Requisition ID: 198757 Join the Global Community of Scotiabankers to help customers become better off. **Regional Manager, Investment Specialists** Leading a team of Investment Specialists for an assigned market area, the Regional Manager will have direct responsibility for execution of investment business development opportunities within the mass...

  • Customer Service Representative

    3 weeks ago

    Brantford, Canada Best Buy Full time

    Are you passionate about working with people and technology? We are hiring immediately for a Customer Service Representative (Cashier), which we call an Omni-Channel Specialist at Best Buy. As a Customer Service Representative (Cashier), you will process our customers’ purchases, returns, trade-ins and more. No experience required, we will equip you with...

  • Customer Service Representative

    2 weeks ago

    Brantford, Canada Cash 4 You Corp. Full time

    **| **Base Pay + Bonus Pay (additional $2.34 - $12.50 per hour)** **Lucrative Rewards for Top Performers** - **Industry Leading Rewards**: Receive lucrative and frequent financial bonus and rewards (**on top of** your base hourly rate) for top performance in sales. **Current bonus range: $2.34 - $12.50 (per hour)**: - **Pursue Learning**: You "Learn While...

  • Customer Service Specialist

    7 days ago

    Brantford, Ontario, Canada Jace Holdings Ltd. Full time

    About Jace Holdings Ltd. ">We are a leading retailer in Canada, committed to providing exceptional customer service and quality products. Our company culture values teamwork, respect, and open communication. We strive to create a positive and inclusive work environment that supports the growth and development of our employees. ">At Jace Holdings Ltd., we...

  • Customer Service Representative

    2 weeks ago

    Brantford, Canada BMO Financial Group Full time

    Address: 57 Market Street Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired...

  • Employee Relations Specialist

    2 weeks ago

    Brantford, Canada St. Joseph's Health Centre Guelph Full time

    *** **Job Title**: Employee Relations Specialist **Employee Group**: Non-Union **Department**: Human Resources **Reports To**: Manager, Human Resources **JOB SUMMARY** **Purpose of the role**:Reporting to the Human Resources Manager, the Employee Relations Specialist is a strategic and trusted advisor, responsible for executing HR strategies focused on...

  • Customer Success Manager

    3 weeks ago

    Brantford, Canada North Results Inc. Full time

    **Customer Success Specialist** **stu.me**: - Product Site **searchie.io**: - Product Site - Company Site **Hybrid remote in Brantford, Ontario** **Who We Are** North Results is an educational and SaaS company based in Ontario, Canada. We teach entrepreneurs to turn what they know, love, and do into recurring revenue through courses and memberships. We...

  • Customer Service Representative

    3 weeks ago

    Brantford, Canada BMO Financial Group Full time

    Address: 195 Henry Street Job Family Group: Retail Banking Sales & Service This is a part-time role (18.75 hours per week minimum guaranteed) at our branch in Brantford, Ontario at the Wayne Gretzky & Henry location. This position requires availability to work anytime during branch hours, Monday through Saturday. Delivers exceptional service to BMO...

  • Bilingual Support Specialist

    5 days ago

    Brantford, Ontario, Canada Holstein Canada Full time

    About Us">Holstein Canada serves its membership of almost 9,200 active dairy producers through various services. As a leader in the dairy industry, we require a skilled Bilingual Customer Service Representative to join our team.">Key Responsibilities">">Process client registrations, transfers, and genotypings efficiently.">Communicate effectively with...