Customer Service Agent Bilingual
2 hours ago
**You are DYNAMIC, PASSIONATE, and have a natural talent for CUSTOMER SERVICE & SALES?**
Advance your career in a call center well established in Quebec and be part of a winning team with many opportunities for professional growth.
**Your main responsibilities are to handle bilingual inbound calls and provide an exceptional customer experience. Specifically, you will be responsible for**:
- Assist customers in taking orders and handling complaints in a professional manner and with the utmost respect for the standards defined in terms of quality of service and productivity;
- Obtain, update and confirm with the utmost care and in a confidential manner, all our customers' personal information;
- Listen carefully to customers and ask the right questions to recommend the best possible subscription offer;
- To show empathy and adopt a positive attitude that will reassure customers and provide a high level of satisfaction;
- Adapt and follow all new offers and practices to best meet the evolving needs of customers;
- Demonstrate strong collaborative and teamwork skills with your colleagues, helping to maintain a culture of mutual support and information sharing.
- Fluent in English and French; Spanish an asset
- High school diploma or equivalent experience;
- Strong customer service and sales skills;
- Comfortable working in a computerized environment.
**You fit the description? Here’s what we offer**:
- A full-time job of 40 hours per week from Monday to Friday between 8:00 a.m. to 9:00 p.m. and Saturday 8:00 a.m. to 8:00 p.m.
- A part-time from Monday to Friday between 5:00 p.m. to 9:00 p.m. and Saturday 8:00 a.m. to 8:00 p.m.
- A salary of 15.25$/hr + 1$ premium after 5pm and weekends;
- A bonus program based on your performance;
- Two weeks of paid training;
- The opportunity to become a coach or perhaps a team leader
- Everything you need, from group insurance to discounts at the gym, LaRonde and other partners;
- Dialogue: A virtual medical clinic for you and your family.
**Job Types**: Full-time, Permanent
**Salary**: $15.25-$16.25 per hour
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- Work from home
Flexible Language Requirement:
- English not required
- French not required
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus pay
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 1 year (preferred)
- Sales: 1 year (preferred)
**Language**:
- English (preferred)
- French (preferred)
- Spanish (preferred)
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