Sales Associate Lead

3 weeks ago

Tsawwassen, Canada Elements Outfitters Tsawwassen Mills (Patagonia and Filson) Full time

**Sales Associate Lead Job Description**

**Elements Outfitters Tsawwassen Mills**

**General Summary**:The Sales Associate Lead job description mirrors that of the Sales Associate: to provide a complete shopping experience with memorable customer service. The Sales Associate Lead’s role differs in that the _SAL _will function as keyholder and primary point of contact for Elements HQ, all customers, and all other stakeholders in the absence of the Store Manager and Store Assistant Manager. Beyond this responsibility the Sales Associate Lead’s primary role is to be present on the Sales Floor and engage customers. Sometimes the Sales Associate Lead may be asked to support other channels of the business such as Back of House Operations or the Webstore.
- Reports to Store Manager

**Sales Associate Lead** _Primary task as needed_
- Function as primary point of contact for Elements HQ, customers and stakeholders in the absence of the SM and ASM
- Open and close the Store as needed to Elements’ standards
- Resolve customer service situations in the absence of SM and ASM
- Lead team in work of the building assignments, scheduled breaks and daily tasks as needed or in the absence of SM and ASM
- Communicate with Operations Manager or Corporate HQ when asked or as appropriate to resolve issues and report on the work of the business

**Sales and Customer Service **_Primary task_
- Be present on the Sales Floor with a positive, outgoing attitude
- Welcome every customer into the Store
- Share with customers what is going on in the Store today (sales, feature products, upcoming events, environmental causes and initiatives)
- Ask Open Ended questions to determine what our customer wants
- Maintain current product knowledge
- Know what we have in stock, and where it’s merchandised on the Sales Floor
- Use resources effectively to answer customer inquiries and to find products for customers that are not available at your location
- Understand Features and Benefits and appropriately communicate these to the customer
- Understand care and characteristics of products and include this information in your selling conversations
- Be attentive to customers in the fitting rooms and assist/offer suggestions as needed
- Be able to suggest items that enhance the sale (Tech wash to a rain shell, base layer snow pants)
- Offer honest feedback in a positive manner and affirm customer decisions when appropriate

**Sales Floor Maintenance **_Primary task_
- Keep Sales Floor always looking its best
- Garments organized by size run smallest to largest
- Hangers faced and properly spaced
- Garments Steamed
- Folded garments on the same board and neatly stacked
- Keep the Sales Floor looking full and abundant, replenished as needed
- Check fitting rooms for garments and clean daily
- Dust fixtures and sweep on a daily basis
- Keep back counter and cash wrap tidy and professional looking
- Empty trash and recycling

**Communication **_Expectation_
- Answer phones in a welcoming manner stating your name and location
- Provide thoughtful and professional daily sales feedback via the Daily Sales Report
- Pass on all inquiries for marketing, business to business collaboration, environmental initiatives and large group or corporate sales to the Store Leadership team

**Store Operations **_Expectation_
- Open and close POS
- Use Excel spread sheets consistently and record information properly
- Accurately transfer items into and out of the Store’s inventory
- Execute Special Orders
- Understand the warranty/repair process, accurately receive inventory into the system and give best possible customer service to our warranty/repair customers
- Open and close registers
- Operate 3rd party shipping software (Purolator and Canada Post)
- Accurately pull and process web orders

**Back of House **_Expectation_
- Understand BOH organization and effectively pull inventory as needed
- Contribute to BOH maintenance and help keep the stockroom tidy
- Sticker new product
- Replenish the Store from backstock
- Clean washrooms when asked

**Employee Conduct** _Expectation_
- It is the responsibility of every employee to contribute to a positive work environment through cooperation and have professional interactions with co-workers, customers and stake holders
- Be on time. If you are going to be late or absent it is your responsibility to inform Store Leadership as soon as possible, and to get your shift covered if necessary
- Always keep conversations on the Sales Floor professional
- Take pride in your appearance, though casual dress is encouraged you should be presentable at all times
- Rep our brands by wearing the product whenever possible
- Hats should not be worn in any customer facing role
- Logoed competing brands should not be worn in any customer facing role

**Training **_Expectation_
- It is the responsibility of every employee to be proactive in their training
- Take advantage of training opportunities that are offered and seek out trai

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