Client Services Specialist

3 months ago

Burlington, Canada Data Communications Management - DCM Full time

**Position: Client Services Specialist**
**Type: Full Time Permanent**
**Location: Burlington, ON**

DCM is a communication solutions partner that adds value for major companies across North America by creating more meaningful connections with their customers. We pair customer insights and thought leadership with cutting-edge products, modular enabling technology, and services to power our clients’ go-to-market strategies. We help our clients manage how their brands come to life, determine which channels are right for them, manage multimedia campaigns, deploy location-specific and 1:1 marketing, execute custom loyalty programs, and fulfill their commercial printing needs all in one place.

Our extensive experience has positioned us as experts at providing communication solutions across many verticals, including the financial, retail, healthcare, consumer health, energy, and not-for-profit sectors. Thanks to our locations throughout Canada and in the United States, we are able to meet our clients’ varying needs with scale, speed, and efficiency - no matter how large or complex the ask. And we can do it all with advanced data security, regulatory compliance, and bilingual communications, in digital or print.

We’re looking for an experienced Client Services Specialist who will follow through with the entire print production process and act as a primary contact for our valued clients. This role will be based onsite in our Burlington office 5 times a week initially and once fully trained, will have the option to work 1 day per week from home.

**KEY RESPONSIBILITIES**:

- Partner with clients in managing print projects from start to finish, being an effective communicator all throughout
- Consult with production team to complete work back schedules and follow up to ensure all details & paperwork are accurate for invoicing
- Review all instructions, letter copy, print proofs and coordinate data file transfers
- Establish and maintain quality control standards and check points to ensure work is completed according to customer specifications

**REQUIREMENTS**:

- 3+ years working experience in a commercial print environment (Litho printing, digital printing, pre-press and on-press quality control), some knowledge of commercial print is a must
- Post-secondary education in Print is an asset
- Experience working in an account management/project manager/customer service role
- Ability to multitask and is capable of managing projects and priorities simultaneously
- A champion of "process" and problem-solving skills, clear and direct communication both oral and written, proven negotiator with impeccable organizational skills and attention to detail, the ability to make sense of the abstract, and to raise the bar to set new standards
- The ability to enable cooperation with all levels of internal and external contacts, strong sense of urgency and the ability to work well under pressure and meet deadlines
- Well-developed analytical and problem-solving competencies with strong initiative, sound judgment, and decisiveness

Data Communications Management Corporation is committed to equal employment opportunity, employs and does not discriminate against all qualified persons without regard to race, color, religion, national origin, sex, age, disability, or any other classification protected by applicable federal and provincial laws. We invite resumes from all qualified applicants. Should you require any accommodation throughout the recruitment and selection process, please inform human resources so that we can ensure your equal participation.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

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