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Retail Sales Associate/key Holder

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Vancouver, Canada Gravity Pope Full time

Our Vancouver Gastown store is looking to fill the key role of full time Client Service Associate -Keyholder. This is a senior member of the team who demonstrates a high level of client service, personal sales and product expertise. They are responsible for creating an atmosphere on the sales floor that fosters client realization, retention, and loyalty, as well as assisting the management team with aspects of daily administrative operations.

This role is also eligible for sales incentive earnings in addition to base pay. Compensation is based on relevant experience, job-related skills, location, and performance. Additional employee perks available include a comprehensive benefits package, generous employee discount, Friends & Family program, annual fitness allowance, contests, as well as the opportunity to work in an entrepreneurial environment characterised by continued growth and strong business results.

**Key Responsibilities**:

- Demonstrate excellent client service skills consisting of promptly greeting clients, building trust, carefully listening, competently communicating, properly fitting, expert product knowledge and sales ability
- Developing, maintaining, and growing a personal repeat client base
- Actively working to reach both individual and store sales goals
- Monitor sales performance against store goals to ensure progress is being made and action is taken as necessary
- Staying up to date on all product knowledge, company information, promotions, and campaigns
- Performing store operational duties such as cleaning, stocking shelves, shipping and receiving
- Facilitating online ecommerce sales
- Assist peers to meet and exceed client service expectation through training and collaboration
- Oversee daily administrative tasks like cash counts and opening and closing duties
- Acting as an ambassador and bringing positive recognition to the gravitypope brand

**Qualifications**:

- 3+ years' experience in a retail environment
- Post-secondary degree or diploma in a related field an asset
- 1 - 3 years leadership or management experience an asset
- Initiative to independently stay productive and reach goals
- Ability to converse and build rapport with clients and co-workers
- Capable of working independently and with others in a collaborative process
- Proficiency with computers and Microsoft 365 programs
- Experience with integrated retail and point of sales software platforms an asset
- Excellent communication and client service skills
- Proven ability to efficiently manage multiple priorities while ensuring a high quality of work is completed
- High attention to detail and surrounding environment
- Ability to delegate effectively
- Strong understanding of the retail industry

**Commitment to Diversity and Inclusion**:
gravitypope wants all of their employees to be valued, appreciated and free to be who they are at work. We are committed to building a solid environment that supports inclusivity and diversity. This means we will not discriminate against anyone regardless of their gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship or any other aspect which makes someone unique.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- Store discount

Schedule:

- 8 hour shift

Work Location: In person