Business Analyst

5 months ago

Hamilton, Canada YMCA HamiltonBurlingtonBrantford Full time

**Business Analyst**
Hamilton Downtown Family YMCA - Business Administration & Customer Care
79 James Street South, Hamilton, Ontario, L8P 2Z1

**Salary**:$50,000.00 annually.
**Position Status**: Full Time Permanent, with benefits and a complimentary YMCA membership and a hybrid work model
**Placement**: Immediate

**Why work at the Y?** Our work environment is defined by respect, teamwork, opportunities for personal and professional growth and investments in the health and wellness of the people who are part of that team. We offer an array of total rewards to recognize loyalty, longevity, and passion for the work we do:

- Competitive total compensation packages
- Generous pension plans with employer matching
- Free YMCA Health & Fitness Memberships

**Nature & Scope**

The Business Analyst is a full-time position reporting to the General Manager, Business Administration & Customer Care. The Business Analyst will work directly with Salesforce, Power BI, or Excel to analyze data sets from internal departments, namely Childcare, Employment and Immigrant Services, Camps, HFA, Philanthropy, Marketing & Communications to provide senior leaders with business metrics, key performance indicators and insights to support forecasting and the strategic planning process.

**Responsibilities**:

- Build and maintain reports and dashboards to present accurate & timely business information to various Association teams and stakeholders.
- Collaborate with other departments to gather, audit, and import information from multiple systems and databases.
- Analyze and interpret data to spot discrepancies, anticipate questions, offer insight, and recommend strategies for business improvements.
- Assemble daily, monthly, quarterly, and annual report packages for various internal audiences as required.
- Work closely with the Business Administration and Customer Care team to support data integrity, business processes, and the customer experience.
- Support the Salesforce team by responding to requests, troubleshooting issues, and building reports for operational teams.

**Qualifications**:

- 3 to 5 years of relevant experience in business analysis, business administration, or related fields
- Post-secondary education in accounting, business, statistics, or other related discipline
- Must be able to prioritize, multitask, and work independently
- Must be able to maintain quality of work and at the same time meet multiple deadlines as required
- Ability to present information in multiple formats, including written work products
- Must be a strong communicator who can build relationships across multiple business units
- Ability to maintain a high level of accuracy in preparing and entering information
- Ability to maintain confidentiality concerning financial files, business information, and customer information
- Must provide a current Criminal Record and Judicial Matters Check

**Key Skills**:

- Experience with data and visualization tools, including Excel, Salesforce Reports and Dashboards, Power Bi
- Experience with Database systems
- Experience with reporting or performance/KPI metrics, QA reporting
- Experience with Financial reporting as an asset
- Experience with Salesforce, CampBrain, UKG, and/or Raiser's Edge (preferred but not required)
- Previous experience in charitable sector is an asset

**Competencies**:
**Communications**
Communicates in a thorough, clear and timely manner and supports information sharing and goal achievements across the YMCA.

**Commitment to organization and values**
Demonstrates and promotes a personal understanding of and appreciation for the mission, vision, outcomes and values of the YMCA.

**Diversity, Equity and Inclusion**
Demonstrate a strong passion and commitment to inclusivity and equity within the organization.

**Teamwork**
Actively builds teams and encourages open relationships for maximum organizational effectiveness

**Relationship Building and Collaboration**
Builds positive interactions both internally and externally to achieve work related goals.

**Credibility and Problem Solving**
Demonstrate credibility and problem solving abilities with a focus in critical thinking and analytical skills

**Inclusion, Diversity, Equality and Accessibility**

The YMCA of Hamilton, Burlington, Brantford is committed to creating an inclusive, diverse, equitable and accessible environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or neurodiversity.

If you need any accommodation throughout the recruitment process, please do not hesitate to contact our Human Resources Department

**Adam Brown, General Manager, Business Administration & Customer Care**

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Paid time off
- Vision care
- Work from home

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