Store Manager

3 days ago

Brampton, Canada Habitat for Humanity Greater Toronto Area Full time

**Job Title**: Store** **Manager, ReStore

**Reports To**: District Manager, ReStore

**Direct Reports**: 5 employees and 50+ volunteers

**Terms of Employment**: Full-time, Permanent

**Store Hours**: 10 am - 6 pm (must be willing to work 2 weekends each month)

**Salary**:$52,000 / year

**Location**: 268 Rutherford Road S, Unit 5 Brampton, ON L6W 3N3

**Who We Are**

Habitat for Humanity Greater Toronto Area (Habitat GTA) is leading the way in addressing one of the most pressing issues of our time: the need for affordable housing. Our work focuses on helping working families become homeowners - thus realizing both a safe and secure place to live and the opportunity to build equity and financial independence for themselves and their children. We are a land developer, a home builder, a fundraiser, and a mortgage holder.

In support of our homebuilding operations, Habitat GTA operates retail home improvement stores called ReStores, which collect donations of home furnishings, appliances, and renovation materials and sells them to the public, with all proceeds helping us build more homes.

Habitat GTA is growing. We are an innovative, entrepreneurial social enterprise that has been increasing our capacity for impact each and every year. Together, we are building a better, more inclusive GTA for everyone.

**Why Join Us?**
- A meaningful opportunity to make an impact and help your local community
- 3 weeks paid vacation, Habitat for Humanity days, and personal days
- Flexible work hours (never work nights)
- Generous benefits coverage plan (including dental, vision care, and extended health care)
- Corporate gym membership and an Employee Assistance Plan (EAP)
- RRSP matching eligibility
- Volunteer opportunities to support our Habitat for Humanity Builds
- Growth and development opportunities
- Great entry-level opportunity for new graduates, or experienced customer service professionals
- The pride of being part of a highly respected, high profile global charity

**The Opportunity**
- Represent Habitat for Humanity GTA as a Brand Ambassador by modeling our values and guiding principles
- Supervise, train and lead ReStore staff and volunteers
- Oversee all retail operations including store merchandising (including our eCommerce website), selling, space management, stock control, etc.
- Administrative and clerical duties (daily health and safety inspections, inventory and donation processing, staff scheduling, etc.)
- Problem solve and troubleshoot day to day issues and concerns
- Ensure a safe work environment by adhering to and promoting store policies and health and safety protocols and best practices
- Exceed sale and customer satisfaction targets to support our cause
- Deliver exceptional customer service to our customers, donors, and volunteers
- Deescalate and resolve customer complaints
- Support with the loading and unloading of donated products from our trucks
- Advocate for Habitat for Humanity GTA and model our values and guiding principles

**What You Bring**
- 3+ years of customer service or retail experience
- 1-3 years of experience leading people or managing a retail operation
- Knowledge of retail best practices (including sale targets, merchandising, space management, stock control, and risk)
- Able to perform heavy lifting (up to 30 pounds) and walk, stand, sit, and stair climb on a frequent basis
- Safety boots required: CSA approved safety footwear to be worn at all times
- Enjoys supervising a team and is unafraid to give direction and feedback
- Driven by sales, targets, and KPIs
- Independently leads with kindness and confidence
- Strong attention to detail and love of process
- Understanding of volunteer management, renovation and building materials is considered an asset
- Passion for retail and customer service is considered an asset
- Enthusiastic and passionate about our mission; ensuring families have a safe and decent place to live

**Your Application**

**Your Future at Habitat for Humanity GTA Awaits.**

Applicants must be eligible to work in Canada throughout the duration of their employment with Habitat for Humanity GTA. Proof of eligibility will be required.

Habitat for Humanity GTA is committed to creating a diverse environment and is proud to be an equal opportunity employer.

**_ We thank all applicants for their interest in Habitat for Humanity GTA, however only those selected for an interview will be contacted._

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