Information Technology Technician
3 months ago
**Information Technology Technician (2)**
Town of Tillsonburg is looking for two (2) Information Technology Technicians who would be responsible for providing technical support via the telephone and in-person, performing basic computer repairs or coordinating with external vendors, troubleshooting PC and mobile device issues, installing and configuring new hardware and software, and maintain a fully up to date inventory of all hardware and software.
This is a permanent full-time position with an excellent benefits package including immediate group benefits coverage, OMERS defined pension plan and free Employee Health Club Membership at the Tillsonburg Community Centre.
**Department**: Corporate Services
**Division**: Information Technology
**Reports To**: Manager of Information Technology Services
**Hourly Rate**: $29.71 - $34.76/hour (under review)
**Weekly Hours**: 40
Criminal Record Check is required for this position.
**Responsibilities**:_ System _Administrator_
- Update and maintain IT inventory system.
- Assist in the documentation of knowledge base articles to further develop the end-user self-help systems available to employees.
- Oversee the day-to-day operation of computer networks including hardware/software support, training, and special projects
- Troubleshoot IT systems when there is an issue reported by computer users.
- Perform routine checks to make sure all systems are operating as expected and are up to date.
- Carry out data backups and administration.
- Installing and maintaining software updates periodically
- Assist in providing network and remote connectivity hardware/software support
- Support logs and other related information; researches and recommends network and server hardware and software
- Assist in installing, designing, configuring, and maintaining system hardware and software
- Help Desk _Support_
- Assist users over the telephone or in person with personal computer, software and multi-user systems problems.
- Maintain network and computer system access levels.
- Maintain and access control lists for a variety of computer systems using the appropriate administrative tools.
- Assist in the development and implementation of standards and procedures.
- Provide instruction on the use of newly installed personal computers and software.
- Conduct individual, and group training on new/changed software and hardware.
- Telecommunications_
- Operate and maintain computers controlling the town’s telephone, voice mail and call accounting systems.
- Activate new phone extensions or provide relocations through programming changes or by physically moving telephone panel wires in telephone closets.
- Design, configure, modify or delete voice mail boxes and trees through programming changes to the voice mail system computer.
- Determine the cause of telephone, voice mail and call accounting system software and hardware malfunctions.
- Other Duties_
- Recommend changes to established policies and procedures as requested.
- Ensure compliance with legislative and regulatory requirements and professional standards.
- Attend seminars or courses related to information technology as required.
- Maintain strict confidentiality in the performance of duties and with respect to confidential and/or sensitive information.
- Follow safe work practices related to job responsibilities and have basic understanding of the Occupational Health & Safety Act as it relates to the work environment.
- Adhere to all Town policies and procedures.
- Perform any other related duties as assigned by Supervisor.
**Qualifications**
- Post-secondary degree or diploma in Computer Science, Information Technology or related field.
- Two (2) years of relevant experience.
- Excellent written and oral communication skills.
- Excellent organizational, analytical, problem solving and time management skills.
- Working knowledge of personal computer hardware installation and repair and telephone voice mail hardware and software programs including common personal computer programming techniques and mini computer operations.
- Demonstrated proficiency and understanding of computer systems and telecommunication equipment functions and capabilities.
- Keyboard efficiency and a working knowledge of a variety of software packages (Microsoft Office, Adobe, Great Plains) and a demonstrated capacity to quickly learn other computer software.
- Demonstrated ability to communicate and synthesize complex technical information so that it is understandable to a layperson.
- Demonstrated ability to be a team player who is able to establish effective working relationships with employees and the general public.
- Possess and maintain a valid “G” license.
**About the recruitment process**
All new Town of Tillsonburg employees are required to complete a police record check.
The Town will accommodate any individual needs you have throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2
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