Front End Associate

3 months ago

Spruce Grove, Canada The Home Depot Canada Full time

**With a career at The Home Depot, you can be yourself and also be part of something bigger.**

**Position Overview**:
Front-end associates proactively direct customers to open registers and support customers at the assisted check-outs throughout the store. The front end associate will excel at processing transactions accurately and timely by executing our GET checkout process.

**Key Responsibilities**:
Ensures Customer Satisfaction
- Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
- Demonstrates knowledge of products and services and makes appropriate suggestions to meet the customers’ needs.
- Treats all customers and associates in a sincere, appreciative manner and minimizes the time in the checkout line, acknowledging waiting customers.
- Promote and recommends services offered such as Credit, Extended Warranty, Tool Rental, Pro Services, etc.

Maintains Safety, Security and Shrink Mitigation
- Follows all Safety and Loss Prevention policies and procedures.
- Follows processes on the front-end designed to mitigate shrink and protect assets.

**Competencies**:

- Communicates Effectively
- Customer Focus

**Skills**:

- Interpersonal skills
- Cash Handling

**Direct Manager/Direct Reports**:

- Front End Supervisor

**Travel Requirements**:

- None

**Physical Requirements**:

- Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

**Hybrid Work**:

- Dependent

**Working Conditions**:

- Working within a flexible schedule that may include evening and weekends.
- Warehouse environment that can be dusty and noisy.
- Doors are frequently open, causing drafts and interior temperature changes.

**Minimum Education**:

- Highschool Diploma or Equivalent

**Minimum Years of Work Experience**:

- 1 to 2 years Retail or Cash experience an asset

**Minimum Leadership Experience**:

- NA

**Certifications**:

- NA

**Other Requirements/Assets**:

- NA

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