Technical Account Manager

2 weeks ago

Vancouver, Canada Plurilock Full time

Plurilock is in search for a dedicated, ambitious, and self-driven Technical Account Manager. As a Technical Account Manager, you will be responsible to provide technical support and customer service to our clients.

To be successful at this role, you should have extraordinary interpersonal skills considering that you must address a non-technical audience.

**Duties and responsibilities**:

- Providing customers technical support and ensuring complete satisfaction.
- Maximize the sales of a company by analyzing potential business opportunities.
- Work closely with the project management team to keep yourself updated about the developments in the ongoing projects.
- Keep track of key account metrics.
- Train the staff to provide the best technical and customer support. Strategic planning and guidance are a must to deliver the best possible solutions.
- Coordinate with the business development team to increase sales by offering new features.
- Handle non-technical users professionally and ensure that their queries are answered properly.
- Evaluate the staff on the basis of performance and customer services.
- Provide business, technical, and product knowledge in support of post-sales activities in order to ensure customer satisfaction
- Educate clients on how existing and new product features and functionality work, and how they can contribute to their business growth
- Frequently conduct and coordinate tactical operations reviews with client teams
- Act as the middleman to support the organization so as to ensure client escalations are resolved in due time
- Partner with Account Sales Development teams to build relationships with decision-makers, business contacts, and influencers
- Perform quarterly Business reviews and assist in product training needed
- Providing reports to developers and stakeholders on product performance.

**Requirements**:

- Bachelor’s degree in Engineering or Computer Science or related field.
- Proven experience as a Technical Account Manager or Customer Service Representativein a reputed organization.
- Excellent leadership qualities and team management skills.
- More than three years of experience in a technical account management role
- Ability to match client’s business requirements with product capabilities
- Excellent interpersonal skills that build positive relationships with other team members
- Strong ability to organize work schedule and time to ensure deadlines are always met

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