Front Desk Team Lead Concierge

2 weeks ago

Richmond, Canada FirstService Residential, British Columbia Full time

**Shift: Monday - Friday, 9am - 5pm**

We are currently looking for a **Front Desk Team Lead Concierge **for our building in **Richmond, BC.**

**Mandarin speaker required, must have class 5 drivers license as will be required to driver shuttle bus on occasion.**

**Job Summary**

As a Team Lead, Concierge, you are responsible for being the primary contact and source of information and services for the residence and their guests, responsible for greeting all guests with a warm smile and doing the utmost to ensure that residents are provided with a high standard of Concierge service

**Essential Duties and Responsibilities**
- Provides on-going training and advice to concierge staff. This includes providing orientation to new associates. Escalates any significant performance problems to the Area Manager.
- Continually updates Standard Operating Procedures to ensure best practices are maintained and communicated.
- Maintain a constant presence in the lobby. Whenever possible, assist residents and their guests in a positive friendly manner.
- Develop and foster a friendly, courteous atmosphere amongst the workplace, staff, and guests.
- Report and respond to resident’s requests, complaints, and comments promptly.
- Be familiar with emergency procedures and equipment such as the operation of the fire panel, fire equipment, location of water, gas, and electrical shut-off mechanisms, etc.
- Assist as required in a positive manner with service and tradesmen for property services and ensure contractors attend to work as required (common areas only).
- Ensure the property is secure by completing visitor checks, patrols, and liaising with the security services provided to the property(s)
- Maintain weekly schedules and other documentation as required using the applicable computer programs such as Microsoft excel and word.
- Be familiar with all the building amenities, including locations of lockers, parking stalls, bicycle storage areas, and recreational facilities/amenities.
- Ensure that the common areas (and particularly the lobby and driveway) are kept clean.
- Resolve complaints or issues that have been escalated by concierge staff.
- Assist the Area Manager with supervision of on-site staff as required.
- Assist Strata Manager as directed

**Education and Experience**
- Previous experience in the service industry, preferably in hospitality, is required.
- Previous experience as a Concierge is considered an asset

**Knowledge, Skills and Proficiencies**
- Exceptional communications skills in English, both written and verbal
- Basic budgeting, scheduling and time-keeping skills
- Ability to analyze problems and develop appropriate solutions
- Ability to give appropriate feedback to associates
- Excellent listening skills and an empathetic personality
- Resourcefulness and problem-solving ability
- Comfort with technology; basic computer skills

**Physical Requirements / Working Environment**
- Constant walking and monitoring of building premises
- Use of computer equipment to produce documents

**Salary**
- We offer a competitive salary (depending on experience)
- Medical and Dental Benefits after 3 months
- A fun and collaborative environment

If you are interested on being part of North America's biggest Property Management Company, starting a rewarding career as a Concierge Team Lead, we would love to hear from you.

Send us your resume, highlighting your qualifications and the reasons why you think you would be a good fit for our company.

**Disclaimer**

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time

IN2018

**Job Types**: Full-time, Permanent

**Salary**: $23.00-$24.00 per hour

**Benefits**:

- Company events
- Dental care
- Extended health care
- Tuition reimbursement
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

COVID-19 considerations:
See above job description.

Ability to commute/relocate:

- Richmond, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you able to consistently work Monday to Friday 9am to 5pm in Richmond?

**Experience**:

- Supervising: 1 year (preferred)
- Hospitality: 1 year (preferred)
- in person customer service: 1 year (required)

**Language**:

- Mandarin (required)
- Cantonese (preferred)

Licence/Certification:

- Class 5 License with recent ICBC abstract (required)

Shift availability:

- Day Shift (required)

Work Location: One location

  • Front Desk Concierge

    1 week ago

    Richmond, Canada Private Company - Residential Building Management Full time

    **CONCIERGE TEAM MEMBER: RESIDENTIAL STRATA BUILDINGS (Mandarin Fluency required)** We are expanding our team and welcome talented HOSPITALITY/CONCIERGE professionals to join us. We are looking for passionate, service-driven individuals with outstanding customer service and solid track records to join our team of concierge staff in large residential strata...

  • Concierge

    3 weeks ago

    Richmond, Canada CMI Concierge & Security Inc. Full time

    Work at the front desk of a Residential Property in Richmond (accessible by transit). From time to time, patrol the property and respond to residents’ requests with professionalism and attention to detail. **Full-time Monday to Thursday - Afternoon shift 4PM to midnight** **Qualifications and Skills** - BC Security Workers License - Positive, friendly...

  • Front Desk Manager

    2 months ago

    Richmond, Canada Alba Inc Full time

    **Job Overview**: The Front Desk Manager is the face of the studio. Reporting to the management team, you will play a pivotal role in managing the front desk, training the Customer Service team, and driving membership sales and client retention. This role will contribute to the studio’s success by expertly and efficiently managing their studio front of...

  • Front Desk Manager

    4 days ago

    Richmond, Canada Alba Inc Full time

    **Job Overview**: The Front Desk Manager is the face of the studio. Reporting to the management team, you will play a pivotal role in managing the front desk, training the Customer Service team, and driving membership sales and client retention. This role will contribute to the studio’s success by expertly and efficiently managing their studio front of...

  • Concierge

    7 days ago

    Richmond, British Columbia, Canada CMI Concierge & Security Inc. Full time

    Work at the front desk of a Residential Property in Richmond (accessible by transit).From time to time, patrol the property and respond to residents' requests with professionalism and attention to detail.Full-time Monday to Thursday - Afternoon shift 4PM to midnightQualifications and Skills BC Security Workers License Positive, friendly manner Good...

  • Front Desk Staff

    2 months ago

    Richmond, Canada Alba Inc Full time

    **Job Overview**: We are seeking part-time and full-time Front Desk Staff to join our team. As the first point of contact for our office, Front desk staff are expected to be knowledgeable in all aspects of our business and be able to educate customers on any questions they may have. Working a front desk position covers many aspects of the business including...

  • Security Officer

    7 days ago

    Richmond, British Columbia, Canada CMI Concierge & Security Inc. Full time

    Part-time Security Guard graveyard for Residential Property A strata property in Richmond seeks a parttime Security Guard for graveyard shifts to provide customer service to its residents, and assistance to the strata council and property manager.Shifts are weekends overnight plus one weekdayQualifications and Skills- have a positive, friendly manner be a...

  • Security Concierge

    4 days ago

    Richmond Hill, Canada FirstService Residential Full time

    **FirstService Residential **is North America’s foremost property management firm. Specializing in Property Management, Front Desk Security Guards, Cleaners and Superintendent within our Property Services Department. We are hiring for experienced **Security Guard/Concierge **positions at our High-End condominiums we manage. **We are hiring in the...

  • Security Concierge

    2 weeks ago

    Richmond Hill, Canada FirstService Residential Full time

    **FirstService Residential **is North America’s foremost property management firm. Specializing in Property Management, Front Desk Security Guards, Cleaners and Superintendent within our Property Services Department. We are hiring for experienced **Security Guard/Concierge **positions at our High-End condominiums we manage. **We are hiring in the...

  • Security Concierge

    1 week ago

    Richmond Hill, Canada FirstService Residential Full time

    **FirstService Residential **is North America’s foremost property management firm. Specializing in Property Management, Front Desk Security Guards, Cleaners and Superintendent within our Property Services Department. We are hiring for experienced **Security Guard/Concierge **positions at our High-End condominiums we manage. **We are hiring in the...

  • Front Desk

    7 days ago

    Richmond Hill, Ontario, Canada A+ Roofing Canada Full time

    Front DeskPosition Summary:The Front Desk Receptionist will be responsible for developing intra-office communication protocols, streamlining administrative procedures and office supply inventory control. The Front Desk ensures smooth running of our company's offices and contributes in driving sustainable growth. The Front Desk's duties must be performed...

  • Full Time Dental Front Desk Administrator

    3 weeks ago

    Richmond, Canada Richmond Dental Centre Full time

    Richmond Dental Centre is looking for an experienced full time Dental Front Desk. Our long term lead front desk is moving towards retirement. We are a long standing Richmond office with long term staff. We value a high level of patient care and take our time to connect to our patients like family. Our office is on Abeldent. We offer full comprehensive...

  • Front Desk Staff

    7 days ago

    Richmond, British Columbia, Canada Alba Inc Full time

    Job Overview:We are seeking part-time and full-time Front Desk Staff to join our team. As the first point of contact for our office, Front desk staff are expected to be knowledgeable in all aspects of our business and be able to educate customers on any questions they may have. Working a front desk position covers many aspects of the business including...

  • Front Desk Associate

    3 weeks ago

    Richmond, Canada Richmond Sports and Fitness Full time

    **We are looking for a Front Desk Associate to join our team at Richmond Sports and Fitness.** **The position will be 2-4 shifts per week; availability is required for weekday evenings 4-11pm and weekends; available between 8am-9pm.** **Responsibilities will include**: - Greeting all guests, as well as answering inquiries; both in person and over the...

  • Front Desk Agent

    1 week ago

    Richmond, British Columbia, Canada Executive Hotel Vancouver Airport Full time

    Job Overview:We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love...

  • Service Concierge

    2 weeks ago

    Richmond, Canada Go Auto Full time

    **Job Description**: **We are looking for a Sales Concierge to join our busy team!** Do you love talking to and meeting new people? Can you build rapport with anyone you meet? LOVE customer service and being on the front line? Have you ever thought about sales but was too afraid to make the leap into a commission sales role? Well look no further, Go Auto...

  • Front Desk Receptionist

    2 weeks ago

    Richmond, Canada ML EMPORIO PROPERTIES LTD. Full time

    The Front Desk Receptionist will work within the ML Emporio Properties head office division in Richmond to manage day to day administrative tasks and provide support to our office and management team. **Duties**: - Answering phone calls, forward to appropriate department or take detailed messages - Greeting visitors to our office - Prepare coffee, tea etc....

  • Full Time Residential Concierge

    3 weeks ago

    Richmond, Canada FirstService Residential, British Columbia Full time

    We are currently looking for a Full Time Overnight Front Desk Concierge for our brand new building in **Richmond, BC**. **Shifts Available**: **Monday to Friday** - **12am(midnight) to 8am** **Duties and responsibilities** **As a Concierge**, you are responsible for being the primary contact and source of information and services for residents and their...

  • Front Desk Agent

    3 weeks ago

    Richmond, Canada Holiday Inn Express and Suites Riverport|Richmond Full time

    The **Holiday Inn Express & Suites Riverport | Richmond** is seeking an experienced **Full-Time Front Desk Agent** to join our team. From the moment a guest steps into our hotel, they walk into a genuinely memorable experience and you'll create the warm atmosphere to make our guests feel right at home. As a Front Desk Agent, you'll handle payment...

  • Front Desk Agent

    7 days ago

    Richmond, Canada Holiday Inn Express and Suites Riverport|Richmond Full time

    The **Holiday Inn Express & Suites Riverport | Richmond** is seeking an experienced **Full-Time Front Desk Agent** to join our team. From the moment a guest steps into our hotel, they walk into a genuinely memorable experience and you'll create the warm atmosphere to make our guests feel right at home. As a Front Desk Agent, you'll handle payment...