Operations Coordinator
2 weeks ago
Arcurve is one of North America’s leading full-service technology, advisory and software development companies. In 2006, we began with a belief that there was a better way to deliver professional services in the technology industry. Since then, we have completed more than 800 projects for clients ranging from start-ups to Fortune 500 companies. From our office in Calgary and hubs in Halifax, Houston and Vancouver we deliver exceptional results for our clients in a diverse range of industries including telecommunications, oil and gas, transportation, private equity, gaming, infrastructure, software, financial and hospitality.
At Arcurve, we believe that work should be an enjoyable experience, and that the best “aha” moments come through team learning and continuous motivation. We know the key to success is collaboration, and that you can’t put a value on accountable, transparent, and authentic interactions. We strive to deliver exceptional service while creating lasting relationships with our employees, our students, our clients, and our community.
We’re looking for an authentic, collaborative, accountable, and experienced Operations Coordinator to join the Arcurve team.
YOU ARE
- Passionate about technology
- An authentic and creative human
- Driven to succeed
- A believer in the importance of teamwork
- Community-minded
- An expert problem solver
- Someone who thrives on challenge
- Motivated by exceptional results
- Someone who cares about your clients
THE GOAL
You will be reporting to the Director of Operations and support the overall operations team in planning and executing back-office processes. You will also work closely with project teams (Project Managers, Delivery Partners, and Account Managers), providing project coordination to keep projects on track. You will also be responsible for monitoring project teams and ensuring that delivery processes are being followed and commitments to clients are being fulfilled.
THE RESPONSIBILITIES
- Work closely with our Project Managers, Delivery Partners, and Account Managers to ensure projects are delivered at a high level.
- Assist the Business Development team and Account Managers in creating and managing statements of work.
- Coordinate handover from the Business Development team to the Delivery teams and ensure the project kick-off process results in a positive team and client experience.
- Continuously monitor ongoing projects and ensure projects are meeting deliverables and staying within budget.
- Assist in the monthly invoicing and reporting cycle, proactively monitoring activity to identify issues prior to month-end.
- Communicate any issues and risks identified with the project teams.
- Assist the Accounting team in submitting invoices to clients on a timely basis.
- Help coordinate close-out activities for project teams and ensure close-out process and documentation are completed.
- Assist the Director of Operations in creating reports and forecasting.
- Engage with team and clients to create a great delivery experience.
- Support overall office administration needs.
THE REQUIREMENTS
- Solid MS Office skills (Word, Excel, PowerPoint, Outlook, Teams)
- Excellent verbal and written communication skills.
- Superb time management skills with the ability to multi-task
- Ability to learn new technologies quickly (Project Management tools)
THE PERKS
- A fun work atmosphere that values equity, diversity and inclusion
- Competitive salary plus flexible health & wellness benefits
- Hybrid work environment and flexible scheduling
- A convenient, central location in downtown Calgary
- This is a hybrid role with a requirement of 2-3 days in office per week.
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