Debt Consolidation Specialist

2 months ago

Montréal, Canada Finsana Full time

**Les tâches et les responsabilités**:

- Vous êtes en charge de la gestion de l'ensemble de la chaîne de valeur de l'entreprise, de l'élaboration et de la mise en œuvre de la stratégie de développement de l'entreprise, ainsi que de la gestion de l'ensemble des activités de l'entreprise.
- Vous êtes responsable de la gestion de votre propre file d'attente contenant des prêts de consolidateurs de dettes et du respect des objectifs mensuels.
- Il gère de manière proactive les paiements quotidiens des consolidateurs de dettes et les met en lots de manière appropriée.
- Il est le premier point de contact pour les consolidateurs de dettes, en établissant et en maintenant des relations solides.
- Négocier et coordonner les conditions et les accords de consolidation de dettes conformément aux politiques de l'entreprise et aux réglementations du secteur.
- Travailler en étroite collaboration avec la direction et les équipes internes, y compris les responsables, le service juridique et le service clientèle, afin de rationaliser les processus liés à la consolidation des dettes.

Faciliter la communication et l'échange d'informations entre notre institution et les consolidateurs de dettes afin d'améliorer la collaboration.

Se tenir informé des réglementations et des exigences de conformité liées au secteur de la consolidation de dettes.

Veiller à ce que toutes les interactions avec les consolidateurs de dettes respectent les normes juridiques et éthiques.

Suivre et analyser les tendances en matière de consolidation de dettes, en identifiant les domaines susceptibles d'être améliorés et optimisés.

Préparer des rapports réguliers sur les performances des relations avec les consolidateurs de dettes et proposer des recommandations stratégiques.

**Qualifications**:

- Diplôme d'études secondaires ou collégiales.
- 2 à 5 ans d'expérience confirmée dans le domaine du recouvrement avec une spécialisation dans la consolidation de dettes.
- Connaissance approfondie des produits financiers, des pratiques de prêt et de la gestion des dettes.
- Solides compétences en matière de négociation et capacité à interpréter et à gérer des scénarios financiers complexes.
- Excellentes aptitudes à la communication orale et écrite en anglais (le français/espagnol est un atout).
- Maîtrise de Microsoft Office (Excel, Word et Outlook), des logiciels de prêt et de recouvrement et de Customer Relation Manager (CRM).

AVANTAGES:

- Rémunération : 45k - 52k par an en fonction de l'expérience.
- Commissions mensuelles.
- Congés personnels et de maladie payés + 2 semaines de vacances.
- Emplacement accessible - à quelques pas du métro De La Savane.
- Assurance santé, dentaire et vie pour vous et votre famille.
- Équilibre entre vie professionnelle et vie privée.
- Horaires stables (équipes de jour)
- Code vestimentaire décontracté
- Boissons et collations
- Programme d'orientation des employés

**Duties & Responsibilities**:

- Provide excellent customer and collection services to our delinquent (90+ days) customers and third-party debt consolidators in U.S for the installment loans.
- Responsible for managing their own queue containing debt consolidator loans and adhere monthly goals.
- Proactively manage daily debt consolidators schedule payments and batch them appropriately.
- Act as the primary point of contact for debt consolidators, establishing and maintaining strong relationships.
- Negotiate and coordinate debt consolidation terms and agreements in line with company policies and industry regulations.
- Work closely with management and internal teams, including managers, legal, and customer service, to streamline processes related to debt consolidation.
- Facilitate communication and information exchange between our institution and debt consolidators to enhance collaboration.
- Stay informed about regulations and compliance requirements related to debt consolidation industry.
- Ensure that all interactions with debt consolidators adhere to legal and ethical standards.
- Monitor and analyze debt consolidation trends, identifying areas for improvement and optimization.
- Prepare regular reports on debt-consolidator relations performance and propose strategic recommendations.

**Qualifications**:

- High school or College diploma.
- 2-5 years proven experience in collections with a focus on debt consolidation.
- In-depth knowledge of financial products, lending practices, and debt management.
- Strong negotiation skills and ability to interpret and navigate complex financial scenarios.
- Excellent verbal & written communication skills in English (French/Spanish is an asset).
- Proficiency with Microsoft Office (Excel, Word, and Outlook), Loan and Collections Software & Customer Relation Manager (CRM).

**BENEFITS**:

- Compensation: 45k - 52k per year depends on experience.
- Monthly Commissions.
- Paid personal/sick days + 2 weeks of vacation.
- Accessible location

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