Bookstore Supervisor

**Work Arrangements**
- **This position is under review**

**What Douglas Offers**

DO what you love. Be good at it. That’s how Douglas College defines a great career. It’s a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC’s Top Employers. We love what we do. And we’re looking for passionate, motivated people to join us in making one of Canada’s best colleges even better.

**The Role**
- Reporting to the Manager, Facilities Services, the Bookstore Supervisor is responsible for planning and supervising the operations of the College Bookstores, ensuring timely, effective and efficient procurement of course and non-course materials; recommend Retail policies ; updating processes and ensuring Bookstore operations are consistent with College policies. The position provides administrative support and supervisory leadership and ensures consistent, exceptional client-centered service to all internal/external stakeholder groups.
- Provides leadership and operational supervision to the following BCGEU staff positions : Business Systems Specialist, Sr. Bookstore Clerk (Buyer), Coursepack and Copyright Coordinator, Logistics Coordinator, Sr. Bookstore Clerk (Course Materials), Accounting Coordinator, Bookstore Clerks and Auxiliary Bookstore staff.
- Communicates regularly with students, staff, Chairs, faculty, administrators and Academic Technology Services in addressing course materials, publishing and procurement related issues.
Ensures the optimal functioning of the point-of-sale and inventory management computer systems and payment solution systems; purchases and controls inventory of all items for re-sale.**Responsibilities**

**1**. Leads and supervise team operational processes, develops internal policies and updates procedures.
- plans and develops effective work protocols and service standards for the Bookstores; analyzes, plans and recommends strategies to increase the efficiency and effectiveness of operations;
- develops, reviews, and recommends changes to Retail policies, procedures and business processes to ensure operations are consistent with College policies, procedures manuals, accounting/auditing best practices and Occupational Health and Safety Standards;
- determines staffing requirements and develops staffing schedules for peak and non-peak periods; coordinates auxiliary staff directly; approves staff work schedules within established budget parameters; verifies and approves time sheets, authorizes overtime and approves leaves;
- provides orientation to staff; ensures provision of appropriate training and professional development;
- coordinates, directs, allocates, establishes staff work priorities;
- monitors and evaluates work and ensures adherence to College policies, procedures. applies the BCGEU collective agreement, FIPPA (Freedom of Information and Protection of Privacy Act), adheres to accounting practices as directed by management/Finance and Occupational Health & Safety regulations to daily decision-making;
- ensures work related performance issues are resolved in a timely fashion; corrects performance as required; recommends discipline;
- provides inspiring leadership to Bookstore staff through effective guidance, teaching, coaching and motivation; acts as a role-model by setting clear values and shows commitment to the operation ; ensures timely and effective resolution of conflict within the unit;
- designs, implements and supervises in-store and e-commerce protocols; trains employees on security protocols, inventory management, database management, shipping and in-store purchases and pick-ups, and web payment processing;
- develops templates and workflows, as required, to streamline Bookstore processes relating to customer service and operational needs;
- resolves both routine and complex customer service issues effectively; on matters of College policy consults with Manager, Facilities Services;
- implements knowledge of systems, business/College policies, procedures and exercises professional judgement to solve unusual or irregular problems; exercises independent decision making and professional judgement;
- consults with Finance management to develop and implement strong internal controls for online and in-store operations to prevent theft/fraudulent transactions. Conducts periodic analysis of transactions to detect irregularities;
- analyzes and plans for increased efficiency and effectiveness by assessing available technologies, statistics, current industry practices and improving procedures;
- implements methods to measure customer satisfaction; analyzes results through statistical analysis; determines, develops and recommends change
- drafts or updates staff job descriptions for management ; reviews KSA’s;
- completes monthly Bookstore Inspection Checklist for Supervisors to ensure compliance with Occupational, Health and Safety Standards; ensures any issues